Onsite Customer Service Representative

General Information
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City
Fort Worth, Grand Prairie, Grapevine
State/Province
Texas
Country
United States
Department
Service Delivery
Date
Friday, April 7, 2023
Working time
Full-time
Ref#
20021851
Job Level
Individual Contributor
Job Type
Experienced
Job Field
Service Delivery
Seniority Level
Entry Level
Description & Requirements
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About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.
Overview:
At Dahill Office Technology Corp., A Xerox Company we are hiring an Onsite Customer Service Representative who will be responsible for providing onsite support per account contract specifications. This position will support our Customer in Tarrant County, TX.
Key Duties:

• Completes all finishing requested including exhibits, tabs, colored papers
• Delivers completed copy jobs
• Operates all equipment, clears misfeeds, replenish staples and toner
• Receives incoming documents and promptly sends outgoing documents.
• Prepares logs and distributes UPS and FedEx packages.
• Posts outgoing mail
• Collaborates with the Facilities Management (FM) Manager / Supervisor to ensure customer satisfaction
• Maintains inventory supplies
• Places service calls when necessary
• Sorts and delivers mail and other supplies
• Takes meter readings
• Maintains all account specific logs

Qualifications:

• Must possess outstanding communication (verbal and written), interpersonal, problem solving and customer service skills
• High school diploma or General Educational Development (GED)
• Must be a self-starter, able to prioritize and handle multiple tasks and ability to meet strict deadlines and perform under pressure in a fast-paced work environment
• Demonstrates accuracy and thoroughness, always focused on identifying opportunities for process improvement along with a strong commitment to quality
• Basic math aptitude including adding, subtracting, multiplication and division in all units of measure, using whole numbers, common fractions and decimals. Compute rate, ratio, percentages and draw and interpret bar graphs
• Teamwork balances team and individual responsibilities. Contributes to helping the team's gel as a unit, makes success of the teams a top priority, able to build morale and gain group consensus to goals and objectives, supportive of coworkers at all times
• Must be able to work overtime (including evenings and weekends) as necessary to support departmental efforts
• Detail-oriented with the ability to work independently as well as collaboratively in a team setting with peers
• Ability to maintain regular attendance and punctuality requirements
• One to three months related experience and/or training or equivalent is desirable
• Must always be able to follow Safety procedures
• Ability to work with multiple internal and external clients in a fast-paced work environment
• Treats people with respect, keeps commitments, operates with strong integrity and ethics; upholds organizational values
• Basic word processing ability: using email and graphics software (MS Office Suite, Adobe Creative Suite)
• Strong attention to detail, strong planning and organization skills meets productivity standards, maintains a strong sense of urgency at all times

Requirements (Physical, Mental, Environmental Demands):

• Ability to work on a personal computer (PC) including repetitive use of a keyboard and mouse for long periods throughout the course of the workday
• Ability to drive from and to customer sites, offsite meetings, company related functions, etc. with short notice
• Must be able to read and comprehend equipment functionality and instructions throughout the course of the workday
• Ability to perform basic routine equipment maintenance on copier equipment (clear jams etc.)
• Must be able to hear auditory alarms, speak, concentrate, analyze and solve complex issues throughout the course of the workday
• Strong awareness of safety aspects of position due to exposure to moving mechanical parts
• Ability to stand, sit, stoop, kneel and crouch throughout the course of the workday
• Ability to stand, sit, stoop, kneel, and crouch
• Must occasionally lift up and/or move up to 50 lbs.
• May be required to work outside normal business hours including evenings
• Ability to visually operate equipment and inspect work (color, print quality)