Customer Service Representative - Distribution (Onsite)

Principal Accountabilities
Checks customer orders daily to ensure they have been properly received by the WMS for processing and works with CSC team to resolve issues & ensure prompt order release.
Follows up on customer complaints concerning fulfillment or shipping errors; works with other CSC team members to record and resolves customers’ complaints and document CSC errors.
Answers phone calls from customers as well as welcomes and assists CSC visitors.
Actively engages with customers on backorder resolutions.
Other duties as assigned.
Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.
Other duties as assigned.
Qualifications
Education: High School diploma or GED preferred
Licenses/Certifications: (None)
Experience / Knowledge / Skills
Minimum of one (1) year of experience in a customer service-related position or contact center environment, preferably health care related, required.
Exceptional customer service, active listening, written and verbal communication skills.
Assist with resolving and de-escalating customer order issues and complaints.
Comfortable working in a fast-paced, high-volume environment
Adaptable and flexible to changes within the supply chain.
Strong time management and organizational skills
Knowledge And Experience With Complex Or Multi-line Systems, Preferred.
Knowledge and experience with a distribution center fulfillment environment preferred.
Knowledge and experience with Enterprise Resource Planning (ERP) and Warehouse Management System (WMS) systems preferred.
Must-Haves
Minimum of one (1) year of experience in a customer service-related position within a distribution or warehouse environment - preferable in healthcare.
Experience assisting with resolving and de-escalating customer order issues and complaints.
Experience working with clients/customers to resolve shipment issues within a distribution center or warehouse.
Must have materials management or distribution customer service experience.
Nice-To-Haves
Knowledge and experience with a distribution center fulfillment environment
Knowledge and experience with Enterprise Resource Planning (ERP) and Warehouse Management System (WMS) systems
IN ADDITION, WHEN APPLYING: Please answer the following screening questions on your resume you submit: In 0 / 500 characters.
1- Tell us about your Materials Management/Handling experience in a hospital or distribution/warehouse environment?
2- Do you have experience working in a customer service capacity for a distribution/warehouse facility? Give details.
3-Describe in detail at least a minimum of one (1) year of experience in a customer service-related position within a distribution or warehouse environment - preferable in healthcare.
4-Describe what you do to assist with resolving and de-escalating customer order issues and complaints
5-Tell us about some experience you have working with clients/customers to resolve shipment issues within a distribution center or warehouse
6-Tell us about your materials management or distribution customer service experience
7-Do you have any additional information you would like the employer to know (optional)
Salary: $ 40,000.00 50,000.00 Per Year