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Onboarding Manager - Supply Chain

Company

Turvo Inc
Address , Remote
Employment type FULL_TIME
Salary $70,000 - $130,000 a year
Expires 2023-06-25
Posted at 1 year ago
Job Description
About Turvo
Turvo provides the world’s leading collaboration application designed specifically for the supply chain. Turvo connects people and organizations allowing shippers, logistics providers, and carriers to unite their supply chains, deliver outstanding customer experiences, collaborate in real-time, and accelerate growth. The technology unifies all systems, internal and external, providing one end-to-end solution to execute all operations and analytics while eliminating redundant manual tasks and automating business processes. Turvo customers include some of the world’s largest, Fortune 500 logistics service providers, shippers and freight brokers. Turvo is based in the San Francisco Bay Area with offices in Dallas, Texas, and Hyderabad, India. (www.turvo.com)

About the Role
We are looking for a customer facing Implementation/Onboarding Manager to join our growing CS team, supporting our largest Supply Chain customers from post-sales, through onboarding, to go-live. The Supply Chain Onboarding Manager is an energetic customer facing person who will engage, retain and drive our customers’ understanding of existing and new product offerings. This person will work with the broader Customer Success organization, as well as other departments within Turvo to assist in the pre and post-sales lifecycle for Turvo’s portfolio of customers. Throughout this process serving as a trusted advisor for each customer leveraging the Turvo platform. The ideal candidate will be as passionate about our industry and solutions as they are about providing an exceptional experience for every customer. As the voice of the Customer at Turvo, we expect our Onboarding Manager to be active listeners but also strategic thinkers who understand that wearing both the company and the customer hat equates to success for both.

This is a remote position based in the US. The successful candidate will work from home.

Areas of Focus:

  • Relationship Management — collaborate on the entire customer lifecycle
  • Implementation — customer onboarding, post-sales and training
  • Solutioning – understanding and solving the customer’s business challenges
  • Product Enablement — customer evangelist for product enhancements and utilization

Responsibilities:

  • Lead onboarding SaaS projects with our new customers, overseeing implementations from end-to-end. Guide the customer through the onboarding plan.
  • Identify and mitigate risks to the onboarding timeline and customers achieving their stated business goals. Create and manage the schedule and meet deadlines.
  • Ensure a comprehensive understanding across Turvo, and design future state to address customer workflow needs
  • Troubleshoot with customers when issues arise and require resolution or guidance
  • Effectively communicate with customers, from executives down to the operators, in order to achieve successful execution of customer's objectives
  • Interface with internal Turvo teams; Product, Solution Architects, Engineering, Support, and Instructional Design to ensure a successful go-live

Qualifications:

  • 5+ years’ experience in the supply chain industry, brokerage or 3PL is a plus (Transportation Management System - TMS)
  • Excited about immersing yourself in a customer’s business and connecting the dots between one-off initiatives and a broader strategic vision
  • 7+ years’ experience in consulting roles and project management experience
  • Passionate about technology, a natural, credible evangelist and experienced in translating that passion into business impact for customers
  • Fanatical about customer success and tenacious at driving long-term customer value
  • 2 years’ experience in data migration and familiar with integration options, processes, and mappings
  • Willingness to travel on-site with customers as needed, 10-40%
  • Familiarity with Salesforce, Jira, Zendesk
  • 5 years’ experience in successfully driving onboarding of new customers onto a software platform in complex customer environments
  • Demonstrated history of data-enabled decision making and prioritization
  • Eager to contribute beyond your role to strategic initiatives to improve the customer experience with Turvo
We are an Equal Opportunity Employer and strive to make hiring decisions that reflect our commitment to diversity and inclusion.

Compensation range: $70,000 to $130,000.