Onboarding Associate Jobs

Who we are

In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter – to help restaurateurs succeed in online food delivery. Restaurants around the world, both large and small, including Chick-fil-A, Ben & Jerry’s, KFC, and Eataly trust our software to power their delivery business. We increase sales, reduce order issues, and decrease delivery headaches. Here is a peek into how it works

The Otter team is seeking a sharp, highly motivated individual to help us launch a new POS service across the US.

Join us as we serve those who serve others.

What you’ll do

• Set our customers up for success by supporting them with onboarding and the launch of new services and products.
• Communicate regularly with the onboarding team, customer success managers and account executives to ensure a best-in-class onboarding experience.
• Collect product and process feedback and escalate to appropriate stakeholders.
• Deliver high-quality product support, adhering to processes to minimize mistakes to guarantee implementation success.
• Assist customers with reviewing and building menus for their restaurants and digital storefronts.
• Assist with quality assurance for menu creation with a high level of detail and speed.

What we’re looking for

• Process Builder: scale in mind, logical, system-oriented.
• Exposure to start-up work environments.
• Customer Obsessed: empathetic, clear communication, community builder.
• Experience customer success, support or onboarding.
• Experience in the restaurant industry or SaaS is preferred.

Why join us

• Changing the restaurant industry: You’ll be part of a team that helps restaurants succeed in online food delivery.
• Collaborative environment: You will receive support and guidance from experienced colleagues and managers, helping you to learn, grow and achieve your goals, and you’ll work closely with other teams to ensure our customer’s success.
• Impactful work: You’ll own the full sales cycle from the first point of contact to closing the deal. With challenging targets, you’ll be able to push yourself, make an impact in the industry, and help restaurants succeed.
• Career development: We set you up for success with a 30-day hands-on training program to equip you with all of the skills you’ll need to succeed in sales. You’ll continuously learn about the market and industry trends.
• Early-stage company: Join one of the fastest-growing SaaS companies revolutionizing the food industry
• Growing market: You’ll be focused on an $80 billion market that’s projected to reach at least $500 billion by 2030 in the US alone.

What else you need to know

This role is based in our downtown Los Angeles office location. We believe that people do their best work when they are together. As a company, we’re in the marketplace of ideas and innovation. When you’re constantly innovating, changing how an industry works, inventing new products and processes - and we are doing all these things - we believe we’re better as a team in-person. That’s why all of our teams (except for our field-based roles) are now working from one of our office locations 5 days a week.. Looking forward to sharing more about a Career of Substance at Otter .

Ready to join us as we serve those who serve others?