Office Nurse Jobs

Job Summary

Under the direction of Management, Provider (Physician or APP),and/or nursing lead(if applicable), incumbent is responsible for assisting with patient care and triage. Must participate in customer service and patient satisfaction initiatives. Must learn and perform new standards and processes as they are implemented and complete any assigned training. Other duties and locations as assigned.

Job Requirements

Required Licenses

• Current Massachusetts RN or LPN License required.
• Current BLS certification required

Required Skills

• Knowledge of Electronic Medical Records Preferred and word processing skills required
• Must be able to work flexible shifts, some evenings & weekends may be required.
• Reliable transportation in order to travel between locations is also required
• Ability to prioritize tasks in a busy environment
• Excellent written and verbal communication skills required.
• Ability to maintain strict compliance with HIPPA regulations is required.
• General comfort level with computers/technology and ability to learn programs as needed.
• Excellent customer service skills required.

Minimum Work Experience

• One (1) year experience as an RN or LPN in medical office setting preferred

Functional Demands

Physical Requirements

Exerts up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Frequently reaches (extending hands and arms in any direction), and handles (seizing, holding, grasping, turning, or working with hands).

Organizational Expectations

Behavioral Attributes

The following behavioral attributes are required: achievement motivation, concern for order, flexibility, initiative, self-confidence, customer service oriented, interpersonal effectiveness, teamwork, analytical thinking and information seeking.

Essential Functions

• Provide coverage when needed at other locations within Heywood Medical Group.
• Complies with the Heywood Healthcare Attendance and Tardiness Policy.
• Performs a variety of clerical functions to support office such as answering telephone, scheduling in office appointments, taking messages accurately and routing appropriately,and related duties as required or directed
• Provide mentoring to other clinical staff (such as Medical Assistants)
• Competently manages provider controlled substance registry program as directed and according to practice procedure
• Performs Phlebotomy services and administers vaccines
• Responds appropriately and immediately in emergency situations.
• Clinical duties include: patient care, telephone triage, patient education, obtaining and recording patient health information including vitals and injections.
• Manage State Vaccine program under the direction of the Nurse Manager.
• Queues orders and prescriptions as directed and according to practice procedure
• Obtains necessary prior- authorizations for ordered medications, procedures and diagnostic studies as required or directed
• Advocates to ensure privacy and confidentiality while helping others to maintain awareness.
• Complies with established departmental policies, procedures, and objectives
• Coordinates patient flow and prepares patient for examination. Takes and records vital signs and EKG’s. Documents intake assessment. Assists physician and others in clinical procedures as required or directed
• Ensures compliance with regulations to maintain accreditation and licensure.
• Reports Incidents in a timely and effective manner.
• Complies with all health and safety regulations and requirements
• Maintains a safe and healthy environment for patients, visitors, and/or staff to provide the highest level of physical comfort, and minimize risk and injury.
• Conducts interactions with everyone in a friendly, courteous and respectful manner.
• All employees with direct patient contact are responsible for actively engaging in the practice of, monitoring and enforcing compliance to hand hygiene.
• Completes tasks associated with clinical inbox/ practice buckets (personal, practice referral, medical record and others assigned) proficiently and in a timely manner
• Performs basic office laboratory procedures such as urinalysis, urine culture, hematocrit, sed rate, mono spot, pregnancy tests, throat cultures and related procedures
• Processes Medical Records incoming and outgoing according to practice guidelines and regulations
• Prepare forms and educational materials as directed by Provider to be communicated to and/or mailed to patients
• Respects diverse views and approaches, and contributes in maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.
• Instruments and equipment are prepared and sterilized according to procedure to support infection control.
• Maintains assigned office and/or clinical supplies. Assures accurate inventory of supplies based on approved levels. Rotates stock as required. Initiates requisitions for re-supply or special items.
• Maintains a clean and safe practice and hospital.
• Utilizes MassPat/Prescription Monitoring program as directed and according to practice procedure
• Maintains records, reports, logs and other statistical information as required or directed.
• Goes out of his/her way to offer assistance to others. If he/she cannot offer assistance, then finds someone who can.
• Demonstrates use of quality improvement in daily operations
• Completed all Heywood Healthcare and Department Specific Mandatory requirements in the prior calendar year.
• Rooming patients and begin basic documentation for medical provider:
• Attends variety of meetings, conferences, training and seminars as required or directed.
• Communicate normal and abnormal lab results with patients and communicate clinical plan and significance

Statement of Other Duties

This document describes the major duties and responsibilities for this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that employees may be asked to perform job-related duties beyond those explicitly described.