Office Manager Jobs

POSITION SUMMARY:

The Office Manager role is to organize, monitor and control the business operations of the Physician Medical Practice and provide overall administration and coordination of department activities and programs, such as, Finance, Administrative, Compliance, Revenue Cycle, Technical/IT and Human Resources in the ambulatory setting. Responsible for maintaining standards of PCMH accreditation for medical office if applicable.

DUTIES/RESPONSIBILITIES:

• Manager required to achieve EPIC Super User status.
• Communicate to Physician and staff all informational updates pertaining to operations, policies & procedures.
• Collaborate with the Human Resources team for interviewing and selecting staff for Medical Practice.
• Improve workflow efficiency to improve how work is completed by utilizing technology and how patient care is shared within the team.
• Assign staff to appropriate task to ensure medical practice calls are promptly answered, screened, and messages are accurately recorded and distribute to appropriate personnel.
• Communicate HR policies and procedures on a continual and constant basis.
• Provide a positive patient experience by ensuring patients receive timely appointments, have easy access to information, and have clear communication with providers.
• Serves as the HIPAA Privacy Officer for the Practice and is responsible for ensuring all staff complete required Healthstream training in a timely manner and is accountable for the timely reporting of all suspected privacy breaches to the Physician Enterprise Privacy Officer
• Assist with new employee onboarding process and scheduling of new employee orientation.

POSITION REQUIREMENTS AND QUALIFICATIONS:

• High school diploma or GED with concentration of courses in Secretarial Science, Associates Degree in Healthcare or Business Administration required. Bachelor’s Degree preferred. In lieu of degree minimum 5 years of experience required.
• At least 3 years administrative /clinic management experience; competence in applying general operational and personnel practices, accounting /budgeting principles and coordination of clinic administrative functions.