Branch Service Manager Jobs

Position Summary:

A Branch Service Manager's responsibility is managing the shop floor and handling minor shop administrative tasks that are the result of preventative maintenance and repairs. The branch service manager oversees the maintenance supervisor and/or technicians to assure the location aligns business objectives and customers demands.

Major Responsibilities:

• Listen to and resolve customer complaints regarding services, products, or personnel
• Hire, train, and evaluate personnel
• Plan and prepare work schedules, and assign associates to specific duties
• Prepare sales and inventory reports for management and budget departments
• Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business
• Other projects and tasks as assigned by supervisor
• Formulate pricing policies according to profitability requirements
• Provide staff with assistance in performing difficult or complicated duties
• Direct and supervise associates engaged in sales, inventory-taking, reconciling cash receipts, or performing specific services, such as pumping gasoline for customers
• Manage preventative maintenance scheduling, quality, and customer satisfaction
• Assure that each direct report understands the company objectives
• Attend company meetings to exchange product information and coordinate work activities with other departments

Qualifications:

• Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.
• The associate must be able to perform all work adhering to DOT, OSHA, and all Penske safety and maintenance policies; including but not limited to the correct selection and use of appropriate tools, PPE, machine guarding, and established best safety practice.
• The associate will be required to understand and comply with specific instructions, guidelines, rules, regulations, or other information established by Penske management
• Associates Degree (business or technical) or Vo-Tech Graduate preferred
• Regular, predictable, full attendance is an essential function of the job
• Proficiency in the use of Microsoft Outlook, Word, Excel, Access, and PowerPoint required
• Strong written/oral communication and people management skills required
• At least 1 years of supervisory experience required
• At least 3 years of previous work experience in diesel shop maintenance required

This position is regulated by the Department of Transportation or designated as safety sensitive by the company, and the ability to work in a constant state of alertness and in a safe manner is required. Associates must have the ability to accept responsibility for their own safety, as well as the safety of others.

Physical Requirements: The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The associate must be able to work safely at heights using applicable ladders and elevated working platforms.
• The associate must be able to safely work in all weather conditions.
• The associate is required to use their hands on a routine and daily basis to grasp, reach, touch, handle, feel, and/or otherwise operate required tools or controls.
• The associate must be able to regularly lift and/or move up to 50lbs/23kg and occasionally lift and/or move up to 100lbs/45kg.
• While performing the duties of this job, the associate will be required to move frequently, stand, walk, climb, bend, and sit for extended length of time throughout their scheduled working period.
• Given the frequent movement of large trucks through the workplace, the associate must be able to see and hear in order to safely navigate the work environment.

Penske is an Equal Opportunity Employer.

About Penske Truck Leasing

Penske Truck Leasing Co., L.P., headquartered in Reading, Pennsylvania, is a partnership of Penske Corporation, Penske Automotive Group and Mitsui & Co., Ltd. A leading global transportation services provider, Penske operates a premier fleet of vehicles and serves its customers from locations in North America, South America, Europe, Australia, and Asia. Penske’s product lines include full-service truck leasing, contract maintenance, commercial and consumer truck rentals, used truck sales, transportation and warehousing management and supply chain management solutions. Visit www.GoPenske.com to learn more.

Job Category: Vehicle Maintenance Management/Supervisors

Job Family: Operations

Address: 13201 Grover Ct.

Primary Location: US-VA-Chester

Employer: Penske Truck Leasing Co., L.P.

Req ID: 2314792