Office Manager - Dr. Brusalis

How you move is why we’re here. ®
Now more than ever.

Get back to what you need and love to do.

The possibilities are endless...

Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize

the abundant opportunities for growth and success.

If this describes you then let’s talk!

HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.

Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.

Responsibilities:

• Manage physician’s professional calendars
• Train, oversee, and develop junior staff within physician office (as applicable)
• Interact with patients and their families in person, on the phone and via email communications in a professional, personable and empathetic manner
• Schedule surgical cases and new clinic appointments
• Manage front end payment collection and insurance authorizations
• Answer phone calls and make calls to patients, physicians and other staff
• Proactively identify ways to enhance physician office operations
• Act as a liaison between the office and other hospital staff
• Patient check out after appointments and return visit scheduling

Required Qualifications/Skills:

• Attention to detail and able to relay messages and information accurately
• Adherence to patient privacy and HIPAA protection of data, information, as well as other HSS policies
• Ability to derive practical solutions independently in a fast-paced environment, but can escalate patient care issues appropriately, if necessary
• Self-motivated, detail-oriented, and pragmatic; Energized by working in a fast-paced, evolving environment
• Associate’s degree required, Bachelor’s degree highly desirable. 5-7 years physician office experience may be considered in lieu of education.
• Strong computer and internet skills including proficiency with Microsoft Excel, PowerPoint and Word.
• Superior written and oral communication skills
• Ability to effectively and accurately follow directions and/or instructions
• Strong organizational and problem-solving skills, ability to multi-task is a must
• Follow through with tasks to completion, goes above and beyond for key tasks or critical patient needs
• Exceptional customer service skills
• Must possess ability to learn new software tools & systems as required on the job

Desired Qualifications:

• Familiarity with medical terminology and medical billing/insurance is helpful; the ability to learn and apply new information quickly is key
• EPIC EMR experience