Medical Assistant - Dr. Ode

The primary clinical tasks are: patient rooming, injection set up and phlebotomy.

The primary administrative tasks are: answering phones, scheduling appointments, checking out patients, assisting with new patient questionnaires, chart review, patient call backs.

• Confirm radiology services have been completed prior to physician visits.
• Ability to follow through with tasks to completion
• Ability to escalate issues appropriately
• Provide exceptional customer service to all patients, visitors, and staff.
• Strong organizational and problem-solving skills
• Knowledge of healthcare and health insurance
• Superior written and oral communication skills
• Ability to work collaboratively as part of a team; offers to help coworkers when needed
• Serve as an ambassador in patient flow and care operations, and outreach to referring practices.
• Assist patients with wayfinding and transport (e.g., wheelchair) throughout the site.
• Coordinating patient intake, answering patient calls, scheduling appointments, following up with and tracking patients after surgery, documentation, and assisting in scribing during patient visits.
• Assist in managing patient information, uploading CD images & making copies of pertinent exams.
• Detail-oriented
• Answering phones, scheduling patient appointments, checking out patients, collecting copays and assist with patient call backs.
• Assist with patient rooming tasks (i.e., medication reconciliation, medical history, vital signs, height/weight, fall assessment, pain scale etc.).
• Experience with Epic Medical Records System required; strong computer skills required as well
• Consistently displays a positive attitude towards one’s work and work environment
• Ensure patient care areas and nurses’ station are neat and presentable.
• Perform chart review.
• Ability to multitask in a fast paced environment
• Exceptional customer service skills
• Familiarity with medical terminology and general office protocol required.
• Assist patients with filling out questionnaires and assessment forms.
• Ability to effectively and accurately follow directions or instructions