Night Auditor Jobs

Summary

Accurately complete night audit procedures while providing professional and courteous customer service to hotel guests by preforming the following duties.

Essential Duties And Responsibilities

• Answer telephones promptly and courteously. Route calls appropriately; make and confirm reservations.
• Adhere to policies regarding handling of employee’s cash bank.
• Greets, registers, and assigns rooms to guests in an efficient and friendly manner.
• Perform all other duties as assigned.
• Answers inquiries pertaining to hotel services, local information, and travel information.
• Manage and resolve all guest complaints and problems in a professional, courteous and timely manner.
• Obtain guest identification and credit approval as directed by hotel policy.
• Computes bill, collects payment, and makes change for guests.
• Ensure special guest requests are noted, communicated, and fulfilled.
• Balance and verify the summary of daily transactions in the hotel and ensure that the hotel’s computer system is ready for the next day’s business.
• Communicate with the next shift to pass on necessary information.
• Ensure the current day’s revenue balances are reconciled, the payments to the guest ledger are processed, and the accounts receivables are balanced.
• Handle guest mail and messages per established procedures.
• Post charges to individual room or master accounts.
• Prepare daily management reports as required

Additional Responsibilities

• Maintain a safe working environment and immediately report all unsafe conditions.
• Conduct self in a professional manner at all times.
• Keep work area neat and organized.
• Comply with all policies and procedures set forth by the Employee Handbook.
• Maintain a good working relationship with all departments.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Qualifications

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Computer Skills – To perform this job successfully, an individual should have knowledge of reservation systems; spreadsheet software and word processing software.
• Mathematical Skills – Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
• Education and/or Experience – High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Language Skills – Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
• Reasoning Ability – Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Physical Demands

Occasionally required to stand; walk; use hands to finger, handle, or feel and talk or hear. The employee must occasionally lift and/or move up to 25 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

Occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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