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Network And Security Engineer
| Company | Lumen |
| Address | , Remote |
| Employment type | |
| Salary | $72,540 - $161,520 a year |
| Expires | 2023-06-24 |
| Posted at | 1 year ago |
About Lumen
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology
The Role
The Hosting Network & Security Engineer is a technical specialist working as part of a Hosting Network Operations team. They will provide superior support to the Lumen Managed Network Clients in a complex network/hosting solutions environment. The Hosting Network & Security Engineer will review, approve and execute change requests to ensure successful change management. They will troubleshoot systems and incidents to provide maximum availability and optimal Mean-Time-To-Repair. The candidate will be qualified to a CCNP/JNCIS level or a similar proven track record of experience.
Experience – 5 to 7 years for Network Consultant, 6 to 8 Years for Senior Network Consultant
The Main Responsibilities
- Daily review and action of open cases; updating the customer and Operations Manager on current cases and their status as appropriate.
- Ensuring the customer and ticket is up to date at all times.
- Working closely with Tier 4 to proactively improve customer and infrastructure via problem management and project work.
- To provide comprehensive handovers to peers at the end of shift.
- Involved in the planning, reviewing and execution of client change requests within SLO.
- Working with 3rd party vendors to troubleshoot complex issues.
- Resolving first, second and third level support problems; 75% of which will be resolved without escalation.
- Create, update and maintain the Network knowledge base and documentation repository.
- Maintain, troubleshoot and co-ordinate replacement of faulty hardware.
- Escalating to the relevant team w required, promptly following procedures and ensuring management is updated accordingly.
What We Look For in a Candidate
Minimum Requirements:
- Layer 2 and layer 3 switching and routing
- Confident and Professional dealing directly with customers.
- Positive and Pro Active attitude.
- In-depth troubleshooting and strong analytical skills.
- Use of packet capturing technologies such as Wireshark.
- Good commutations with customers is required throughout incident lifecycles.
- Detailed working knowledge of a range of networking and security technologies, including:
- Cisco switches and routers
- Juniper switches and routers
- F5 Big-IP load balancers
- Check Point and Cisco ASA
- Analytical skills.
- Check Point and Cisco ASA
- Load balancing best practices
- Troubleshooting basic Server problems.
- Juniper switches and routers
- Able to demonstrate understanding of key networking concepts, including:
- TCP/IP
- Layer 2 and layer 3 switching and routing
- Routing protocols such as BGP and OSPF
- Security solutions such as firewalls, IDS/IPS, VPN, and SSL Certificates
- Load balancing best practices
- DNS
- Experience of using Ticket Management tools.
- Supportive and committed team player.
- Knowledge of platform technologies including Microsoft Windows, Unix and/or Linux.
- Outgoing team player with the ability to liaise with other team members and take the lead on decision making.
- Routing protocols such as BGP and OSPF
- Working knowledge/understanding of Microsoft products.
- Ability to work under pressure.
- Have excellent written and verbal communication skills.
- TCP/IP
- Escalations are performed within the SLA timescales.
- Be organized and be able to work under pressure.
- Cisco switches and routers
- Security solutions such as firewalls, IDS/IPS, VPN, and SSL Certificates
- F5 Big-IP load balancers
Preferred Requirements
- Cloud services
- ITIL accreditation
- DDoS
- ACI/SDN next generation networking
- Ability to design, implement, and support iRules for F5 BIG-IP appliances.
- A degree in IT or equivalent proven experience in technical support roles for high-availability data centre infrastructures.
- Knowledge of other network and security technologies, including:
- Palo Alto firewalls
- A10 load balancers
- ACI/SDN next generation networking
- A10 load balancers
- Knowledge of other network and security services
- DDoS
- Cloud services
- Palo Alto firewalls
Requisition #: 326528
When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position. More information on what’s included in these checks can be found in the Post Offer section of our FAQ page. Job-related concerns noted in the background screen may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
EEO Statement
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
Disclaimer
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
Salary Range
Salary Min :
72540
Salary Max :
161520
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information . We're able to answer any additional questions you may have as you move through the selection process.
As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing.
Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.
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