Mental Health Policy Manager

We are looking for an experienced and empathetic functional manager who will help drive our mission of keeping Discord users safe by leading our mental health and wellness efforts through policy development, product counseling, and external partnership engagement.
What you’ll be doing

• Develop and communicate content, such as training, guides, and presentations, for engagement with external partners like teens, parents, and policymakers.
• Embed yourself with our T&S specialized teams to understand emerging threats, identify patterns, and better detect mental health crises on Discord.
• Identify and research new and emerging mental health and self-harm issues and
• Represent Discord to and build relationships with our external mental health, self-harm, and suicide prevention partners in civil society, government, the industry, and media.
• Partner with Product to build more mental health and wellness promotion controls and response mechanisms.
• Consult on content policies to address mental health crises, including self-harm, body dysmorphia, anxiety, depression, and suicidal ideation with compassion and urgency.
• Articulate Discord’s values and mental health and wellness principles to product, design, engineering, and other internal stakeholder teams.
• Respond and solve self harm, suicide, and mental health-related escalations from internal and external partners.

Potential exposure to sensitive or graphic content, including but not limited to vulgar language, violent threats, pornography and other graphic images.
What you should have

• 4+ years experience working on self-harm, suicide prevention, and mental health promotion at a non-profit, community organization, government agency, or tech company.
• Attitude of open-mindedness, collaboration, flexibility, and always questioning your assumptions.
• Bachelor’s Degree or equivalent education / experience
• Experience engaging with those experiencing mental health crises, especially teenagers, and developing live and/or virtual programs to address harm and promote healing.
• Experience researching mental health issues online and writing policies and recommendations to safeguard user experiences.
• Experience working with suicide prevention and mental health organizations, governmental agencies, and policy makers to build safer experiences for children online.
• Passion for wellness and inclusive online spaces.
• Strong organizational and communication skills

Benefits and Perks

• 16+ paid holidays, 4 weeks of PTO + use-what-you-need sick days
• Comprehensive medical insurance including Health, Dental and Vision (plus up to $20,000 for gender affirmation procedures)
• Flexible long-term work options (remote and hybrid)
• A diverse slate of Employee Resource Groups
• Mental health resources and quarterly wellness stipends
• Volunteer time off
• Paid parental leave (plus fertility, adoption and other family planning benefits)
• Plus commuter contributions and other perks for office-based employees

About Us
Discord is a voice, video and text app that helps friends and communities come together to hang out and explore their interests — from artists and activists, to study groups, sneakerheads, plant parents, and more. With 150 million monthly users across 19 million active communities, called servers, Discord has grown to become one of the most popular communications services in the world. Discord was built without selling ads or user data and instead, offers a premium subscription called Nitro that gives users special perks like higher quality streams and fun customizations.
We’re working toward an inclusive world where no one feels like an outsider, where genuine human connection is a click, text chat, or voice call away. A place where everyone can find belonging. Challenging? Heck yes. Rewarding? Double heck yes. It’s a mission that gives us the chance to positively impact millions of people all over the world. So if this strikes a chord with you, come build belonging with us!