Member Service Hybrid Agent (Mcdonough)

Position
Member Service Hybrid Agent (McDonough)
Job Code-5393
req2780
McDonough
Full Time

The Hybrid Member Service Agent position is a mix of the Teller and the Member Service Agent role. Watch the videos below to learn more.

Delta Community is the largest and one of the fastest growing credit unions in Georgia. Our rapid growth has created additional career opportunities within the organization. We are looking for energetic, flexible, and service oriented individuals for the following position.

• Serve as a Notary Public, as directed by management.
• Educate members on emerging bank technology and digital solutions such as mobile, online, Zelle and ATM to make their banking experience easier.
• Flexible in daily work schedule and relieving multiple branch office in the Atlanta area.
• Respond and resolve concerns by partnering with the member.
• Complete Shared Branching deposits, withdrawals, loan payments and mortgage payments.
• Process consumer loan applications, including reviewing, analyzing applications and supporting documents.
• Process and balance various types of monetary transactions including deposits, withdrawals, loan payments, cashing checks and cash advances.
• Identify, prevent, and report attempts to pass fraudulent documentation and/or identification as credible forms of ID.
• Maintain security of cash drawer, negotiable instruments and credit union documents to ensure confidentiality of members’ accounts to protect members and Delta Community Credit Union.
• Provide dual control coverage to management in the completion of daily, weekly, monthly, and quarterly tasks.
• Open, close and perform maintenance on member accounts.
• Must possess general knowledge of IRA and HSA contributions and distributions.Identify and report suspicious activity including but not limited to phishing, money laundering, smurfing, layering, counterfeit currency, elder abuse, check kiting, account takeover fraud, new account fraud, wire fraud and loan fraud.
• Cover concierge desk duties, as assigned by management.
• Provide superior service to members and guest members.
• Demonstrate knowledge of Delta Community Credit Union products and services.
• Ensure that Delta Community Credit Union maintains a good image through good customer relations by handling account entries with a high level of accuracy.
• Maintain dual control protocols where directed by credit union policy.
• May be responsible for daily branch balance reporting.
• Develop and maintain credit union relationships.
• Meet balancing standards consistently.
• Assist management with daily opening and closing operational duties.
• Must have strong organizational and time management skills.
• Scan checks and negotiable instruments for processing and negotiation, as assigned by management.
• Identify financial needs and promote, recommend, refer and cross-sell products and services with integrity.
• Must be detailed oriented.
• Maintain high level of accuracy and security.
• Possess strong interpersonal and communication skills.

• This description reflects management’s assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned.
• This job description is subject to change at any time.

Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

• Complies with all Credit Union policies and procedures including those related to Bank Secrecy Act regulations.
• Must be flexible in relieving multiple branch offices and willing to work Saturdays.
• Comfortable working with little to no supervision in fast-paced environment.
• High School Diploma or equivalent.
• Must be able to sit/stand approximately 8 hours a day.
• 6+ months’ cash handling experience.
• Ability to perform mathematical calculations and work accurately with numbers.
• 1+ years’ customer service and/or sales experience.

• Bilingual Spanish Speaking.
• 1+ years’ credit union or financial services experience.
• Associates Degree in Finance or related field.
• Knowledge of Delta Community Credit Union policies and procedures.
• 1+ years’ loan experience.
• 1+ years’ Teller experience.
• Symitar experience.
• Notary Public certification

• Vacation, Holidays and Personal Time Off
• Medical, Dental and Vision Coverage
• Pre-tax Health and Dependent Care Spending Accounts
• Benefit Choice Program
• Discount on Gym Reimbursement and Identity Theft Programs
• Supplemental Insurance or Voluntary Insurance
• Paid Maternity and Paternity Leave
• 401(k) Plan with Company Match
• Legal Services
• Health Reward Dollars
• Basic Life and Accidental Death &Dismemberment Insurance, Long Term Disability, Employee Assistance Program and MyAdvocate