Well-Being & Member Services Coordinator

This is a full time, exempt position reporting to the Director,Member Engagement & Health Solutions.

About the St. Louis Area Business Health Coalition:

The St. Louis Area Business Health Coalition (BHC) represents the region’s leading employers in their efforts to improve the well-being of their enrollees and enhance the quality and overall value of their investments in health benefits. In addition to serving as the employer voice on health care issues, the BHC serves as a shared information and service resource for its members. The BHC uses the collective power of its membership to develop exceptional health care and well-being strategies and to negotiate a variety of benefit offerings. The BHC is a non-profit association governed by a Board of Directors elected from its membership. Additional information is available at www.stlbhc.org.

Position Summary:

As a vital member of the BHC membership team, the Well-being & Member Services Coordinator will support employer members’ initiatives to improve the well-being of their workforce and the cost and quality of health care services in their communities. This position requires precision and confidence with internal and external communications, establishing relationships, as well as strong knowledge of the well-being space. The Well-being & Member Services Coordinator must have the ability to prioritize and coordinate tasks, manage competing priorities to successful completion, and maintain a high level of productivity and high degree of detail on a daily basis with minimal supervision. The work of the Well-being & Member Services Coordinator is collaborative and requires proactive communication and strong collaboration with coworkers, employers, and community partners.

Essential Duties and Responsibilities:

Working collaboratively with other coworkers and senior leadership, this team member will:

1. Coordinate administrative aspects of BHC membership to ensure a seamless member experience;
2. Aid in the design and implementation of the BHC’s portfolio of health solutions (e.g., well-being toolkits, communication campaigns, community partnerships, etc.) and continually assess members’ needs and the opportunity to refine and innovate for the creation of new member tools and resources;
3. Prepare materials for and attend member and community health fairs to provide onsite education regarding relevant consumer resources, publications, and tools;
4. Create content and monitor social media accounts on Twitter and LinkedIn and offer recommendations for enhanced messaging;
5. Provide support for event logistics, registration, material preparation, and venue setup for all BHC member meetings and webinars;
6. Identify and pursue additional grant and sponsorship opportunities to support member services, wellness programming, and events;
7. Research key national, local, and organizational statistics and compile project-related literature reviews for organizational activities;
8. Conduct surveys of members’ benefit offerings (as requested), compile results, and summarize findings for comparative benchmarking;
9. Using data from employer benefit documents and survey responses, produce benchmark reports to assist members in identifying best practices for offering competitive, value-driven benefits;
10. Perform basic data entry, analysis, and reporting for the evaluation of member services, meetings, and community projects;
11. Assist with maintenance of the BHC’s database of member and partner contacts, including populating fields in the association management software, integrating information within the website, and informing appropriate staff of contact changes;
12. Maintain records from BHC member meetings and reviews, compile relevant notes and member updates, and archive details in company profiles on BHC website;
13. Participate on the BHC Employee Engagement Committee and facilitate activities to enhance staff well-being and satisfaction;
14. Routinely contribute content and suggestions to keep members, the BHC Board of Directors, and fellow staff fully informed via newsletter, member meetings, website, database, and board updates;
15. Design, review, and modify documents using Microsoft Office tools;
16. Prepare BHC member recruitment and welcome materials, as needed;
17. Provide backup support to BHC administrative personnel, as needed;
18. Consistently follow organizational protocol for data management and information sharing, as well as other office protocols;
19. Offer suggestions and feedback to improve the effectiveness and efficiency of procedures;
20. Any and other tasks as assigned.

Qualification Requirements:

The ideal candidate for this position has excellent communication and organizational skills. The fast-paced, small-business environment of the BHC requires employees to be flexible and detail-oriented while communicating proactively and working at an above-average pace with a clear direction toward producing results. The requirements below represent the required knowledge, skill, and/or ability. Reasonable accommodations may be made to enable individuals with disabilities.

• Experience: One to two years of experience working in a public health, health care, or health education/communications capacity.
• Personal Integrity, Ethics, and Reasoning: Able to strategically evaluate and utilize independent judgment within established policy and procedural guidelines. Able to maintain strict confidence of private information, while remaining respectful of others and instilling confidence and earning trust.
• Education: College degree from an accredited college or university in a health-related field required. Master’s degree or equivalent work experience in public health, health care, or health education/communications preferred. Certification as a Health Education Specialist (CHES) or CPR instructor a plus.
• Computer Skills: Experience with website management software and social media platforms; high degree of competence in Microsoft Office Suite: Word, Excel, and PowerPoint.
• Language Skills: Must have professional presence and excellent written and verbal communication skills; comfortable presenting to public audiences.
• Personal Attributes: Strong organizational, interpersonal, and project management skills required. Self-motivated, dependable, and able to easily transition from task to task.

Physical Requirements and Working Conditions:

Must possess mobility to work in a standard office setting; to use standard office equipment, including a computer; and to attend events at various sites within reasonable distance. Strength to lift and carry materials weighing up to 10 pounds; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. Local travel may be required (reimbursed), so must have access to a vehicle.

Application Instructions:

Please send resume and cover letter to Annie Fitzgerald at [email protected] or 8888 Ladue Road (Suite 250), St. Louis, MO, 63124. No phone calls, please.