Member Service Hybrid Agent (Chamblee - Brookhaven)

Position
Member Service Hybrid Agent (Chamblee - Brookhaven)
Job Code-5393
req4871
Chamblee-Brookhaven
Full Time

The Hybrid Member Service Agent position is a mix of the Teller and the Member Service Agent role. Watch the videos below to learn more.

Delta Community is the largest and one of the fastest growing credit unions in Georgia. Our rapid growth has created additional career opportunities within the organization. We are looking for energetic, flexible, and service oriented individuals for the following position.

• Maintain dual control protocols where directed by credit union policy.
• Develop and maintain credit union relationships.
• Identify, prevent, and report attempts to pass fraudulent documentation and/or identification as credible forms of ID.
• Scan checks and negotiable instruments for processing and negotiation, as assigned by management.
• Meet balancing standards consistently.
• Must possess general knowledge of IRA and HSA contributions and distributions.Identify and report suspicious activity including but not limited to phishing, money laundering, smurfing, layering, counterfeit currency, elder abuse, check kiting, account takeover fraud, new account fraud, wire fraud and loan fraud.
• Complete Shared Branching deposits, withdrawals, loan payments and mortgage payments.
• Maintain security of cash drawer, negotiable instruments and credit union documents to ensure confidentiality of members’ accounts to protect members and Delta Community Credit Union.
• Educate members on emerging bank technology and digital solutions such as mobile, online, Zelle and ATM to make their banking experience easier.
• Ensure that Delta Community Credit Union maintains a good image through good customer relations by handling account entries with a high level of accuracy.
• Serve as a Notary Public, as directed by management.
• Provide superior service to members and guest members.
• Provide dual control coverage to management in the completion of daily, weekly, monthly, and quarterly tasks.
• Possess strong interpersonal and communication skills.
• Cover concierge desk duties, as assigned by management.
• Demonstrate knowledge of Delta Community Credit Union products and services.
• Respond and resolve concerns by partnering with the member.
• Assist management with daily opening and closing operational duties.
• Process consumer loan applications, including reviewing, analyzing applications and supporting documents.
• Flexible in daily work schedule and relieving multiple branch office in the Atlanta area.
• May be responsible for daily branch balance reporting.
• Must be detailed oriented.
• Process and balance various types of monetary transactions including deposits, withdrawals, loan payments, cashing checks and cash advances.
• Identify financial needs and promote, recommend, refer and cross-sell products and services with integrity.
• Maintain high level of accuracy and security.
• Must have strong organizational and time management skills.
• Open, close and perform maintenance on member accounts.

• This job description is subject to change at any time.
• This description reflects management’s assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned.

Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

• High School Diploma or equivalent.
• Must be flexible in relieving multiple branch offices and willing to work Saturdays.
• Comfortable working with little to no supervision in fast-paced environment.
• 1+ years’ customer service and/or sales experience.
• Must be able to sit/stand approximately 8 hours a day.
• Ability to perform mathematical calculations and work accurately with numbers.
• Complies with all Credit Union policies and procedures including those related to Bank Secrecy Act regulations.
• 6+ months’ cash handling experience.

• 1+ years’ credit union or financial services experience.
• Bilingual Spanish Speaking.
• 1+ years’ loan experience.
• Notary Public certification
• Knowledge of Delta Community Credit Union policies and procedures.
• 1+ years’ Teller experience.
• Symitar experience.
• Associates Degree in Finance or related field.

• Discount on Gym Reimbursement and Identity Theft Programs
• 401(k) Plan with Company Match
• Supplemental Insurance or Voluntary Insurance
• Pre-tax Health and Dependent Care Spending Accounts
• Vacation, Holidays and Personal Time Off
• Health Reward Dollars
• Basic Life and Accidental Death &Dismemberment Insurance, Long Term Disability, Employee Assistance Program and MyAdvocate
• Benefit Choice Program
• Paid Maternity and Paternity Leave
• Medical, Dental and Vision Coverage
• Legal Services