Medical Staff Coordinator 40Hrs Days

MetroWest Medical Center is the largest community health care system between Worcester and Boston. MetroWest Medical Center is committed to providing high quality, comprehensive care, at a location close to home. The 307-bed regional healthcare system includes Framingham Union Hospital, Leonard Morse Hospital in Natick and the MetroWest Wellness Center. MetroWest Medical Center has been named to the 2019 America’s 100 Best Hospitals List by Healthgrades.
GENERAL SUMMARY: Under direction of Medical Staff Services Director, works independently to coordinate a variety of medical staff office functions; has considerable autonomy to set priorities and deadlines within a defined structure, coordinates with and confers with other personnel involved in the credentialing process and is responsible for communicating all activities to the Director of the department.
Interpersonal Relationship
Engages in extensive contact with all levels of personnel and providers inside and outside of the Hospital in a professional and confidential manner.
Reporting Relationships And Level Of Autonomy
Reports to and is directly accountable to Department Director. Functions independently with intermittent supervision.
Knowledge, Principal Duties And Responsibilities

• Assists with the entire credentialing process, meeting deadlines on the completion of a physician’s application to the medical staff, securing of temporary or emergency privileges for physicians as necessary in compliance with Medical Staff Bylaws and all related policies, the Joint Commission credentialing standards and appropriate licensing board requirements
• Maintains current knowledge of the Joint Commission, Medical Staff Standards, state and federal requirements, hospital and Medical Staff Bylaws, Rules and Regulations, Policies and Procedures. Participates as needed in the Joint Commission preparedness.
• Assists Director in adhering to the FPPE/OPPE policies and procedures.
• Obtains all necessary information and obtains verification of that information as required, to include, but not be limited to: licensure, training, experience, National Practitioner Data Bank, designated references, professional liability insurance and malpractice history and coverage, controlled substances registrations(s), specialty board certification/recertification, other healthcare affiliations, Medicare/Medicaid sanctions, all internal sources such as Quality Management, Clinical Information Services, Pharmacy, Infection Control., etc.
• Participates in problem solving by taking the initiative in identifying problems and seek necessary resources or information to assist in solving any problems that arise in the credentialing process
• In collaboration with the Director of the department, prepares, in a timely manner, all applications for reappointment for review by the appropriate department chief, division director and specified committees. As needed, assists in the processing of new applications which includes but is not limited to the maintenance of all files relative to paper and computerized information in accordance with office procedure, regulatory requirements, Medical Staff Bylaws and all related policies, the Joint Commission credentialing standards and appropriate licensing board requirements.
• Maintains current reference/resources of all required information. Is knowledgeable as to where to access information if not readily available.
• Displays knowledge of when to refer problem applications or situations to the Director of the department.
• Provide office coverage as necessary to ensure appropriate level of departmental operation
• Makes recommendations for change in departmental procedures or computer systems to accomplish goals as necessary.
• After appointment/reappointment decision is reached, updates existing files to reflect new status and approval at Credentials/MEC/Board of Trustee meetings. In accordance with office procedure, updates electronic database and prepares appointment/reappointment/resignation correspondence.
• Ensures that all expiries are obtained and reviewed on a monthly basis, updating the system to reflect changes, verifying as required.
• Provides customer services as needed
• Communicates appropriately for every interaction with every person, every encounter, every day.
• Maintains current knowledge of credentialing software used by the department.

Other Duties

• Responds to requests for affiliation verification
• Producing reports as requested
• Updating of the National Practitioner Database
• Updating and distributing of the medical staff roster
• Coordinating storage and retrieval of credentials files at Iron Mountain
• Ordering of office supplies

Onboarding Process: Please be advised that candidates must successfully complete a background check and pre-employment health screening which includes a drug screen.
Educational Requirements
High School degree or equivalent required. Associates degree in Medical Staff or Health Science preferred. Able to read, write and speak English.
Experience Required
Three years of experience in a healthcare administrative position in Medical Staff Credentialing required. Experience with FPPE/OPPE. Computer experience with Microsoft Office, data entry and retrieval required. Familiarity with MIDAS, ECHO, EXCEL, KRONOS and Premier preferred.
Professional Licensure/Certification
Current certification by the National Association of Medical Staff Services as a Certified Professional Medical Services Management (CPMSM) or Certified Provider Credentialing Specialist (CPSC) preferred