Medical Scheduler Jobs

Job Summary
Responsible for scheduling patient appointments by telephone within the guidelines set by True Health.
Primary Functions

• Follow Customer Service guidelines as set forth by the company.
• Answer patient questions as needed and within the scope of responsibilities.
• Other responsibilities as assigned
• Answer incoming calls from patients who are requesting appointments.
• Schedule appointments on the computer within the guidelines set by True Health.

Education And Experience

• Minimum 1 year of telephone or customer service experience
• High School Diploma or equivalent
• Minimum 1 year of medical experience

Knowledge, Skills And Abilities

• Typing/keyboarding 35 wpm
• Computer literacy
• Effective verbal and listening communication skills
• Ability to work well independently and with others
• 10-key adding machine
• Ability to manage heavy call volumes

Additional Qualifications

• Bilingual a plus, but not required

RELATIONSHIP REPORTING

• Reports to the Medical Scheduling Manager

Physical Requirements

• Ability to perform repetitive hand and wrist motions for extended periods of time
• Ability to sit, stand, or view a computer screen for extended periods of time
• Ability to see and read computer screen and printed materials with or without vision aids