Medical Scheduler Jobs

Aston Carter is currently hiring for a HYBRID Medical Scheduler role in the White Marsh area!

MUST HAVE: Any medical scheduling experience, medical receptionist, medical call center experience, etc would be a great fit! This position would start on site and then have remote options down the road!

Description

Will be scheduling appointments for Pain Mgmt clinics throughout the Baltimore/DC area

SHIFT- Monday to Friday 8:00 AM to 5:00 PM

This is NOT patient facing, small call center high cubes

Will be using IDX, openscape, medconnect, sharepoint systems

Will be taking 50-70 calls per day

Completes call processing in an efficient manner. Remains aware of call volumes and works as part of the team to handle the peak call volumes.

Cross sells the multiple locations and physicians available with sub-specialty per protocol.

Demonstrates ability to use Centricity Business, Centricity EMR and other Contact Center applications as required to assist with the callers needs.

Displays characteristics of inquiry, empathy, courtesy and respect during communication with customers.

Ensures complete communication (closes the loop and follow up) between key customer groups, including internal and external customers, in an appropriate and timely manner.

Facilitates new patient registration and updates current registration.

Maintains protocol knowledge base and skill set for scheduling across multiple subspecialties or locations and meets established goals for scheduling accuracy.

Participates in multidisciplinary quality and service improvement teams as appropriate. Participates in meetings, serves on committees and represents the department and hospital/facility in community outreach efforts as appropriate.

Participates in physician practice meetings as required, including training with physician secretaries, regular staff meetings, and/ or other training classes as directed.

Proactively reads emails daily and reviews other written sources to keep up to date on all communications / changes within the protocols and the Contact Center.

Responds to telephone inquiries from patients, physicians, employees and other callers regarding appointments, referrals, provider messages

Utilizes physician protocols to schedule appointments for subspecialties or locations and meets established Contact Center performance goals.

Additional Skills & Qualifications

High school graduation or equivalent; Associates degree preferred. Must have 2+ years working in a healthcare/scheduling type role (can come from patient access/call centers/scheduling centers/Patient Service Coordinators) OR he is also open to recent

About Aston Carter

Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.

At Aston Carter, were dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients capabilities by seeking solvers and delivering solutions to address todays workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email [email protected] for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.