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Appointment Scheduler Jobs
Company | FEFA, LLC |
Address | Gaithersburg, MD, United States |
Employment type | FULL_TIME |
Salary | |
Category | Technology, Information and Internet |
Expires | 2023-08-05 |
Posted at | 10 months ago |
MPF Federal is seeking Appointment Scheduling CSR to work remotely with strong customer service experience; must be computer savvy - able to maneuver between multiple windows, and application systems simultaneously, ability to create, copy, edit, save, and send documents utilizing Microsoft Word, Microsoft Excel, and Microsoft Outlook; High-Speed Internet / direct connection to a modem and distraction-free area to work / professional background a must.
- Work effectively in a structured, production environment
- Confirm address spelling and verification of addresses using the appropriate software
- Respond to or refers incoming calls in a prompt, pleasant, and professional manner
- Adhere to daily schedules and assignments
- Work with the leadership team to identify and forward potential Quality of Care Complaints
- Track all booked and arrived appointments for patients generated through outreach efforts
- Support Inbound/Outbound patient phone calls
- Process scheduling requests in a timely fashion
- Communicate all issues with leader
- Help provide coordination of care to Veterans
- Assist in scheduling Medical and Dental appointments.
- Requires Veteran and Provider outreach. A referral will be used as the source to schedule and various systems will be utilized.
- Remain in the call queue at all times unless permission to leave is approved
- Contact the assigned list of Veterans to determine their medical appointment scheduling preference Provider and availability
- Maintain strict member and company confidentiality
- Contact In-Network providers to schedule appointments within Veteran Preference and contracted time frames
- Administer schedule additions, changes, or inquiries in the appropriate database within the required time frames
- Ensure patient confidentiality with the handling of all patient health information and records
- Perform other related duties as assigned
- Ability to work Monday - Friday| 7a - 6p CST
- 1+ year of experience in a medical or health insurance environment. Includes claims processing, claims customer service, hospital, or medical/dental provider office etc.
- Ability to multi-task
- Proficient in Microsoft Office suite
- Knowledge of medical terminology (provider specialties, ICD/CPT codes, etc.)
- Must have a workspace in the home with a door and no distractions
- Excellent verbal and written communication skills including, strong telephone etiquette and interpersonal skills
- Engaging/ outgoing personality
- Metric focused & ability to consistently meet productivity standards
- Typing Test = 35 WPM to qualify for Soft Skills
- Experience in a related environment (i.e. office, administrative, clerical, etc.) using phones and computers as the primary job tools
- High School Diploma / GED (or higher)
- Exhibit solid organizational skills, flexibility, time management, and attention to detail in a goal-orientated environment
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