Medical Records Clerk Jobs

PERKS: DMOS is based in West Des Moines Iowa. DMOS Orthopaedic Centers offers our staff a work-life balance with generous levels of time off, competitive compensation and unmatched benefits, including affordable health, vision and dental insurance. Our competitive 401K/pension plan is a benefit that contributes to the future of our staff and their ability to live their best life. What our employees say… "Personally, I love the people, the ice machine and free coffee. I mean, the retirement and free dental is amazing, but the people and the coffee keeps me going..."

The Job: This individual is responsible for taking incoming phone calls from patients seeking information on their medical records request, assisting to process requests, and following through with needed urgent orders. This individual is responsible for logging/documenting release of information forms (ROI) and sending forms to the fulfillment center with an outside vendor. This person will also responding to urgent requests for medical records, fax medical records, ordering charts as needed, and answering busy phones. These duties may be separately assigned as needed.

Do I want to do this job? You will have conversations with strangers who may be in pain and need help in getting their records to the right place. You will take in calls, gather information accurately and quickly about patients, and help research their situation. Our patients are hurting, so you are understanding that they may not always be super pleasant, however, they are very grateful. You will work in a place that expects outstanding experiences; we do this by working hard to assume the best and being curious with all around us. You will be naturally curious, friendly and helpful. You can work the hours for this position ( Monday-Friday between 7:45 AM -5:00 PM) or assigned shift, because, ultimately, we are all here to help patients. You will be working remotely following the successful completion of training at our West Des Moines location.

Can I do this job? You must be able to be on the phone or sit at a keyboard for long periods of time that may seem unnatural. You must have a high school diploma or GED. We will train entry level candidates with passion so don’t be deterred. If you have a degree in health sciences and want apply your knowledge to administration, this may be a good fit. You have great typing and computer skills. You can think on your feet. You have to be able to use confidential information for patient care only. Patient information that gets shared in clinic, stays in clinic.

What are we looking for in our candidates?

• People who want Continuous Learning: We strive to learn everyday through sincere curiosity; we look for ways to improve our patient care, ourselves and the community.
• Vision for the Future: We see a future of patient centered care that allows for minimal disruption to the patient, the provider and peers through outstanding surgical and ancillary services throughout the metro.
• Emerging Leaders with a Servant Heart: We do everything with the highest level of purpose, preparation and focus for others. We know our best selves are delivered in action, not just words.
• Evidence Based Care Enthusiasts: We approach every day with a patient centered focus and are diligent about an outstanding care experience for all who come to DMOS.

What is DMOS: With over 60 years of experience, our dedicated team has been committed to providing patients with the most comprehensive orthopaedic care available in central Iowa. As a surgeon owned, leading and trusted organization, we are devoted to providing world class care to our patients. DMOS Orthopaedic Center is actively improving the lives of our patients by providing the highest quality of care and we are seeking a professional medical professional to help us achieve more!

Who does well at DMOS: People who succeed at DMOS are positive, friendly, professional and data driven. We seek a can-do attitude with a proactive coaching and consulting skill set. This person knows how to communicate positively and professionally to patients, physicians, mid-levels, administrative professionals, and team members. If we are speaking about you, then you may be our ideal candidate. Thank you for considering joining our leading team of orthopaedic surgeons and discover how your talents can change lives.

Join our team of orthopaedic surgeons and discover how your talents will change lives helping our patients get back to living!

DMOS is a privately held medical facility. Candidates who receive a conditional offer of employment at DMOS will be required to complete a criminal background check, federal background checks, education verification, reference checks, and an initial TB test.