Medical Receptionist (Full / Part-Time) - Multi-Specialty Clinics / Float Team (Boulder County, Co)

Do you enjoy working with friendly and helpful people in a positive work environment? Are you ready to embrace a career that offers a variety of learning opportunities? Are you looking to make a positive impact on peoples' lives in our community?
Consider a career at Boulder Medical Center (BMC). We are 100% privately owned and Physician operated, we provide care in over 20 different specialties, have 90+ providers practicing today, we employ 325+ Healthcare Professionals, and we have locations through-out Boulder County, CO.
Summary
Boulder Medical Center (BMC) is seeking Medical Receptionist to join our local Float Pool team! This position has flexibility to be either of the two below employment statuses. The work schedule is Monday - Friday. Additionally, this position is also eligible for a differential and mileage reimbursement.

• Full-time 40 hours per week
• Part-time 20-24 hours per week (24 hours preferred)

Job Perks

• Experience working in both primary care and specialty care clinics.
• Part-time employees are eligible for medical / dental / vision, company-paid life insurance, voluntary benefits, RTD EcoPass, 401(k), and holiday pay (if regularly scheduled to work on an observed holiday).
• Full-time employees are eligible for medical / dental / vision, flexible spending, company-paid life insurance and Short Term Disability (STD) as well as several voluntary benefit options, RTD EcoPass, 401(k), Paid Time Off (PTO) and six (6) paid holidays annually.
• Day shift schedules are Monday through Friday. There are occasional voluntary four (4) hour shifts on Saturday mornings from 8 am - 12 pm for several primary clinics (Family Medicine and Pediatrics).

Job Duties

• Summarizes appointment details prior to ending the phone call.
• Answers the telephone promptly, evaluating patient needs to determine appointment type.
• Schedules / reschedules / cancel appointments according to provider preference and scheduling protocol.
• Manages all phone functionalities such as transfers, placing callers on hold, forwarding phone to afterhours message system, etc.
• Navigates and operates Electronic Medical Records system, arriving patient for appointments and inputting relevant information as needed.
• Accurately records patient name, numbers and demographic information using correct spelling and punctuation.

Required Experience

• Ability to work under pressure and maintain phone etiquette using tact and diplomacy.
• Knowledge of medical terminology and HIPAA compliance, preferred.
• Must use good judgment, professionalism and discretion when screening telephone calls, answering inquires and relaying appropriate information.
• Neat, well-groomed appearance and courteous manner.
• Must possess strong grammar and spelling ability as well as the ability to read, write and understand the English language.
• Must have excellent customer service and communication skills.
• Strong computer and data entry skills.

Education

• High school diploma or equivalent
• Associates Degree or some college coursework in Business or Healthcare Administration, preferred.

Experience

• Bi-lingual ability (Spanish), a plus.
• Previous experience with patient scheduling in a hospital or clinic setting,preferred.
• One (1) year of previous work experience involving public contact, preferably with heavy phone experience.

Salary Range

• $16.69 - $21.70/hour; depending on experience

Location:

• This position is expected to travel between all five (5) site locations within Boulder County (Boulder, Erie, Longmont, and Louisville, CO). This position is also eligible for a differential and mileage reimbursement.

Benefits
BMC offers a comprehensive benefit package for full-time employees that includes medical/dental/vision, flexible spending, company-paid life insurance and STD as well as voluntary benefits, RTD EcoPass, 401(k), Paid Time Off and 6 holidays annually. Part-time employees are eligible for medical/dental/vision, company-paid life insurance, voluntary benefits, RTD EcoPass, and 401(k).
Keyword: Medical Administrative Assistant, Secretary, Receptionist, Medical, scheduler, patient intake, patient coordinator, front desk, patient access, patient service specialist, patient scheduler,