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Medical Receptionist (Full-Time) - Internal Medicine (Boulder, Co)
Company | Boulder Medical Center, P.C. |
Address | Boulder, CO, United States |
Employment type | FULL_TIME |
Salary | |
Category | Medical Practices |
Expires | 2023-07-19 |
Posted at | 10 months ago |
- Full-time employees are eligible for medical / dental / vision, flexible spending, company-paid life insurance and Short Term Disability (STD) as well as several voluntary benefit options, RTD EcoPass, 401(k), Paid Time Off (PTO) and six (6) paid holidays annually.
- Experience working in both primary care and specialty care clinics.
- Part-time employees are eligible for medical / dental / vision, company-paid life insurance, voluntary benefits, RTD EcoPass, 401(k), and holiday pay (if regularly scheduled to work on an observed holiday).
- Day shift schedules are Monday through Friday. There are occasional voluntary four (4) hour shifts on Saturday mornings from 8 am - 12 pm for several primary clinics (Family Medicine and Pediatrics).
- Summarizes appointment details prior to ending the phone call.
- Answers the telephone promptly, evaluating patient needs to determine appointment type.
- Accurately records patient name, numbers and demographic information using correct spelling and punctuation.
- Schedules / reschedules / cancel appointments according to provider preference and scheduling protocol.
- Manages all phone functionalities such as transfers, placing callers on hold, forwarding phone to afterhours message system, etc.
- Must possess strong grammar and spelling ability as well as the ability to read, write and understand the English language.
- Must have excellent customer service and communication skills.
- Strong computer and data entry skills.
- Knowledge of medical terminology and HIPAA compliance, preferred.
- Must use good judgment, professionalism and discretion when screening telephone calls, answering inquires and relaying appropriate information.
- Ability to work under pressure and maintain phone etiquette using tact and diplomacy.
- Neat, well-groomed appearance and courteous manner.
- High school diploma or equivalent
- Associates Degree or some college coursework in Business or Healthcare Administration, preferred.
- One (1) year of previous work experience involving public contact, preferably with heavy phone experience.
- Bi-lingual ability (Spanish), a plus.
- Previous experience with patient scheduling in a hospital or clinic setting, highly desired.
- $16.69 - $21.70/hour (full pay ranges is $16.69 - $25.03)
- Boulder, CO
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