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Company | LifeStance Health |
Address | Chicago, IL, United States |
Employment type | FULL_TIME |
Salary | |
Category | Hospitals and Health Care |
Expires | 2023-06-04 |
Posted at | 1 year ago |
At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare.
- Ensure accuracy of patient accounts, such as accurate billing address, contact information, payment authorization and collection
- Greeting and checking patients in/out in a courteous manner; including going over all necessary paperwork, collection of co-payments/deductibles/co-ins, balances etc., at the time of service
- Answering emails and Patient Messages via Patient Portal and voicemails
- Provide patients with initial assessment paperwork, evaluate for completion, and accept electronic forms into the EHR system
- General office duties, such as sorting the office mail, scanning documents, and Efaxes
- Assisting patients with scheduling follow-up appointments, rescheduling appointments as needed, and managing (Tele/In-person) appointments scheduled for accuracy
- All other office duties as assigned by the Office Lead
- Backup support to the Office Lead for the pre-appointment processes
- Assisting patients with Vsee access, Patient Portal, and navigate LifeStance website platforms
- Office upkeep and making sure common space is clean and clutter free
- Answering calls and providing patient support with miscellaneous inquires, payment related questions, release requests, etc
- Auditing the scheduler daily for appointment cleanup
- High School Diploma or equivalent; Associate’s degree preferred
- Qualified candidates must be legally authorized to be employed in the United States
- Prior knowledge of OSHA/HIPAA regulations would be advantageous
- Ability to multitask
- Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture
- LifeStance is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status
- Strong communication skills, both written and verbal
- Ability to work independently and as a team member
- 2 years of customer service care experience; experience in healthcare is highly preferred
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