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Company | Duly Health and Care |
Address | Joliet, IL, United States |
Employment type | FULL_TIME |
Salary | |
Category | Hospitals and Health Care |
Expires | 2023-10-05 |
Posted at | 8 months ago |
Overview
- Ensures change drawers and cash are secured and appropriate financial procedures are followed in transferring payments to Corporate Identifies problematic accounts and directs them to the financial counselor or the Customer Service Department
- Reviews next day's schedules and as directed, prints out physician schedules in advance of visits.
- Verifies and/or updates demographic and health plan information.
- Checks patients in and out of clinic.
- Performs all other duties/responsibilities as assigned
- Balances daily cash and collections.
- Ensures waiting area is clean, tidy, and has appropriate patient announcements and brochures.
- Acknowledges and welcomes patients and visitors.
- Assistants or calls for assistance with patients with ambulatory difficulties.
- Schedules appointments into EPIC according to Practice protocol.
- As directed, conveys information to patients and/or visitors.
- Pulls patient charts, files information correctly info patient charts, and maintains filing system.
- Informs staff of patient/visitor arrival and provides instruction, assistance and information as to completion of requires paperwork and waiting times.
- Answers general questions about the facility: location, rest rooms, elevators, hours of operation, etc.
- Collects copays, cash, check, or credit card payments ensuring patients receive receipts. Posts all payments in EPIC.
- Obtains registration information from patient for input into EPIC.
- Conveys schedule changes to appropriate staff.
- Answers multiple lines, screens calls, takes accurate and detailed messages for all calls including telephone encounters, directs calls to appropriate support staff
- Prepares charts to clinic and/or Practice specifications.
- Provides patients with information regarding payment obligations, HIPAA Notice of Privacy practices, clinic policies, and collects all required forms and signatures.
- Understands limits of responsibility by not providing medical advice to patients.
- May assist patients with obtaining appointments at other physician and hospital sites and/or schedules lab or radiology testing.
- Service Orientation: Capable of providing excellent service to customers, friendly and approachable demeanor, resolving customer complaints, and understanding customer service principles.
- Able to type a minimum of 30 wpm strongly preferred
- High school diploma or GED
- Organization: Able to provide order and structure to daily processes and work environment.
- Prefer one year experience in customer service setting, preferably in a medical office with basic knowledge of medical terminology.
- Team Work: Works effectively with others to accomplish objectives and goals. Willingly offers assistance to others when the need arises.
- Multi-tasking: Able to properly perform multiple duties at once, greeting, message taking, checking patients in/out, while maintaining attention to detail.
- Computer Proficiency: Ability to learn and become proficient in EPIC software as well as have basic knowledge of Microsoft applications.
- Adaptability: Able to be flexible and comfortable in adjusting to changing activities. Maintains calm under pressure and is able to think clearly to enhance problem solving.
- Verbal Communication: Capable of interacting with, and relating to, people of varying educational levels and backgrounds, conveying information clearly and succinctly, applying listening, tact, responsiveness, empathy, and confidentiality.
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