Medical Receptionist Jobs

Overview

Location: Joliet, IL

Hours may vary between 6:45am - 8pm Monday - Friday with rotating on Saturdays & Sundays as needed.

Good enough isn’t for us. Duly Health and Care’s team members show up every day driven to exceed expectations. We see and support the remarkable in every person within and beyond the walls of our work.

Duly Health and Care works to understand what matters most to you. We recruit and retain team members who share a relentless passion and pride for helping others live happier and healthier lives. We invest in helping our team members develop their talents in a way that is rich in personal meaning. We invite you to join us, fulfill your purpose and make your mark!

Are you ready to challenge the expected to deliver the extraordinary?

Responsible for providing efficient, effective, quality customer service through a variety of duties including, but not limited to, patient check-in, registration, scheduling, exam preparation, outbound calling, and some referral management. Complies with established company policies and procedures, HIPAA Privacy Rules and Duly Health and Care Confidentiality Policy. Ensures clear and timely communication including patient appointment status to clinical departments. Assist in overall department work that may include overflow from other specialty departments and/or locations.

Responsibilities

The Journeys and Adventures that Await

• Reviews next day's schedules and as directed, prints out physician schedules in advance of visits.
• Informs staff of patient/visitor arrival and provides instruction, assistance and information as to completion of requires paperwork and waiting times.
• Balances daily cash and collections.
• Schedules appointments into EPIC according to Practice protocol.
• As directed, conveys information to patients and/or visitors.
• Answers multiple lines, screens calls, takes accurate and detailed messages for all calls including telephone encounters, directs calls to appropriate support staff
• Pulls patient charts, files information correctly info patient charts, and maintains filing system.
• Answers general questions about the facility: location, rest rooms, elevators, hours of operation, etc.
• Verifies and/or updates demographic and health plan information.
• Assistants or calls for assistance with patients with ambulatory difficulties.
• Obtains registration information from patient for input into EPIC.
• Understands limits of responsibility by not providing medical advice to patients.
• May assist patients with obtaining appointments at other physician and hospital sites and/or schedules lab or radiology testing.
• Conveys schedule changes to appropriate staff.
• Ensures waiting area is clean, tidy, and has appropriate patient announcements and brochures.
• Ensures change drawers and cash are secured and appropriate financial procedures are followed in transferring payments to Corporate Identifies problematic accounts and directs them to the financial counselor or the Customer Service Department
• Collects copays, cash, check, or credit card payments ensuring patients receive receipts. Posts all payments in EPIC.
• Performs all other duties/responsibilities as assigned
• Prepares charts to clinic and/or Practice specifications.
• Checks patients in and out of clinic.
• Provides patients with information regarding payment obligations, HIPAA Notice of Privacy practices, clinic policies, and collects all required forms and signatures.
• Acknowledges and welcomes patients and visitors.

Qualifications

The Experiences You Bring

• Verbal Communication: Capable of interacting with, and relating to, people of varying educational levels and backgrounds, conveying information clearly and succinctly, applying listening, tact, responsiveness, empathy, and confidentiality.
• High school diploma or GED
• Computer Proficiency: Ability to learn and become proficient in EPIC software as well as have basic knowledge of Microsoft applications.
• Organization: Able to provide order and structure to daily processes and work environment.
• Team Work: Works effectively with others to accomplish objectives and goals. Willingly offers assistance to others when the need arises.
• Adaptability: Able to be flexible and comfortable in adjusting to changing activities. Maintains calm under pressure and is able to think clearly to enhance problem solving.
• Able to type a minimum of 30 wpm strongly preferred
• Prefer one year experience in customer service setting, preferably in a medical office with basic knowledge of medical terminology.
• Multi-tasking: Able to properly perform multiple duties at once, greeting, message taking, checking patients in/out, while maintaining attention to detail.
• Service Orientation: Capable of providing excellent service to customers, friendly and approachable demeanor, resolving customer complaints, and understanding customer service principles.