Mastercard Digital Labs Product Experience Designer

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title And Summary

Mastercard Digital Labs Product Experience Designer

Mastercard Labs is looking for brilliant and passionate user experience designers to join its customer-facing global innovation services team - Labs as a Service. Mastercard Labs as a Service is a rapid-prototyping, piloting, and innovation design services team, working with Mastercard’s global customer base of Fortune 500 companies, and spanning all aspects of global commerce.

In this role you will be a key member of a highly agile and expert team of engineers and creatives working to build conceptual prototypes and quick-to-market test & learn pilots. You will create rich, engaging experiences to bring highly conceptual ideas to life. This is an exciting opportunity to become part of a world-class innovation team, dynamically solving real-world customer problems, and delivering transformational product and service solutions focused on globally trending topics and issues.

Responsibilities

• For each event, you’ll work to understand the client and their customer, the problem to be solved, and decide on the best design approach. You’ll be responsible for creating sketches, flows, wireframes, visuals, and/or hi-fidelity prototypes as needed to collaboratively design with the client and the Labs as a Service team.
• When not traveling, your days will be a mix of preparing for upcoming events by researching and prepping materials, and wrapping-up completed events by making final changes to the deliverables.
• In addition to these innovation events, you will also support longer-term engagements such as detailed design iterations and prototyping for concept and user experience testing, as well as pilot build-outs.
• In this role you will travel with a team of engineers and creatives to deliver innovation events at client sites across the US, and occasionally internationally. (This job requires 25% - 35% travel. Willingness to travel is a must, and a desire to travel is a plus.)

Desired Skills

• Experience in both start-up and corporate environments a plus.
• Experience in a UX Designer role, preferably with mobile applications.
• Experience with common UX design and prototyping tools such as Figma, Sketch, Axure, InVision, Adobe Creative Suite, etc.
• Experience working closely with developers and product owners and ability to help drive consensus amongst differing viewpoints.
• Experience designing chat, voice, and/or retail interactions a plus.
• Experience with design thinking or other innovation/user experience design and ideation methodologies and techniques. (Experience facilitating design exercises a plus.)
• Ability to work quickly and independently, and to accept feedback, direction, and shifting priorities graciously.
• Experience presenting designs and explaining design decisions to stakeholders and clients.
• Strong visual design skills and a passion for creating compelling, intuitive, and beautiful interfaces.
• Experience with print design, illustration, and/or visual identity a strong plus.
• Experience creating and/or using a variety of design artifacts, for example personas, journey maps, user flows, scenarios, storyboards, sketches, and wireframes.

In the US, Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

Responsibilities

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
• Abide by Mastercard’s security policies and practices;
• Report any suspected information security violation or breach, and
• Ensure the confidentiality and integrity of the information being accessed;