Managing Director, User Experience (M3)

Staff whose work requires or potentially could require any in-person interaction with Save the Children colleagues, partners, or beneficiaries must be fully vaccinated against COVID-19 unless otherwise required by law. Save the Children complies with federal, state, and local laws with regard to accommodations related to this policy.

Summary

As the Managing Director of User Experience within the Business and Technology Solutions (BTS) team, you'll lead a team of UX Product Managers and UX Business Analysts to deliver user experience research, business requirements and product roadmaps to design and deliver technology and data initiatives effectively. Working in close partnership with the Head of User Experience and Solution Architecture, you will establish human-centered design best practices for Save the Children and provide thought leadership and influence in adoption across the organization. You'll work closely with the CIO and BTS Senior Management Team to identify strategic opportunities to help reach the Agency's mission and goals. You'll lead a new, diverse UX team with a balance of empathy and rational thinking to deliver concrete value to the organization and achieve results.

What You’ll Be Doing (Essential Duties)

People Management and Team Leadership (40%)

• Lead UX team and individuals to work collaboratively to achieve results.
• Partner with the UX Business Analyst Team Lead to support UXPM and UXBA deliverables and continually transform how business requirements are captured and tested throughout projects.
• Train, develop, coach, lead, and supervise staff, clearly communicating organization, division and department priorities, and how their work contributes to our mission, ensuring that the working environment continually fosters diversity, inclusion, and belonging – supporting Save the Children values
• Create a positive and safe working environment.
• Maintain and grow a supportive and connected team by looking for opportunities to learn together and individually.
• Ensure BTS ESMT managers understand how to identify, acquire, and allocate your team's time and talent.
• Shape team roles and work assignments to leverage and enhance people’s capabilities.
• As needed, direct the resolution of highly complex or unusual business problems.
• Collaborate with the BTS extended management team (BTS ESMT) to better understand ways of working, roles, and responsibilities within the division and continually share and gather feedback with your team.
• Create individual and team goals aligned to division and organization strategy.
• Get people excited about learning and help staff identify development objectives.
• Build effective processes to break down business problems and apply advanced analytical thought and judgment to reach project goals.
• Coach staff to achieve shared goals and demonstrate positive work behaviors.
• Proactively manage team resources including people, money, and organization knowledge.
• Advocate for UX team members and function to ensure the why for this role is understood and the team can be effective collaborators to achieve goals.
• Attract, retain, and develop a diverse team.
• Partner with the Head of UX and Solution Architecture to identify and influence opportunities to shape both teams' goals and strategic direction.

Thought Leadership and Functional Excellence (60%)

• Design and deliver management and work processes demonstrating human-centered design best practices, collaboration, and conversations that accelerate idea generation across diverse audiences.
• Work with the Solution Architecture Manager and other data, security, support and operations leads to better define workflow, strategy, performance, and results through project work and communications.
• Create and enforce vital documentation, communication, and knowledge management practice for the UX team to help streamline and influence workflow.
• With the UX team, define the user experience and design workflow and artifacts to be included in the digital & data project lifecycle.
• Ensure UX Product Managers working in close partnership with Business and Solution Architects define and manage product roadmaps with business stakeholders.

Required Qualifications

• Demonstrated experience in User Experience design, business analysis, and product management.
• Has demonstrated the ability to anticipate and work through internal and external organizational change.
• Experience successfully managing and delivering multiple projects and engagements.
• Demonstrated ability to communicate and collaborate effectively with individuals and teams at all levels, both internally and externally.
• Experience in understanding and deconstructing business processes, using design thinking methods to identify and design solutions to improve productivity and efficiency.
• Up to date on current industry trends, nonprofit technology, productivity tools, and advancements to keep in-depth knowledge and experience around User Experience and UX Project Methodologies to help improve BTS processes and productivity.
• Proven ability to facilitate and deploy user research methodologies from start to finish.
• Demonstrated commitment to fostering and maintaining an environment of diversity, inclusion, and belonging.
• Professional proficiency in MS Office suite and Atlassian IT project management tools.
• Proven expertise in creating user experience artifacts such as personas, user journey maps, wireframes, and user experience flows.
• Proficiency in spoken and written English.
• Minimum of a Bachelor Degree or equivalent experience, plus at least 10 years of relevant experience

Preferred Qualifications

• Experience in the nonprofit space.
• Prior people management experience.

Compensation

Save the Children is offering the following salary ranges for this position, dependent on candidate location:

• Geo 2 - Locations around the US National Labor Cost Average: Target Salary for this position is $119,850 – $133,950 base salary
• Geo 1 - NY Metro, DC, and other locations with labor costs significantly above the national average: Target Salary for this position is $131,750 – $147,250 base salary
• Geo 3 - Locations significantly below the US National Labor Cost Average: Target Salary for this position is $107,950 – $120,650 base salary

Actual base salary may vary based upon, but not limited to, relevant experience, base salary of internal peers, business sector, and geographic location. Employee may be eligible for an incentive program. Save the Children also offers paid vacation, accrued at least 12 days a year, depending on paygrade and length of service, paid safety and wellness leave of at least 1 day per month worked for a full time employee which is pro rata reduced for employees working less than a full time schedule, and at least 10 paid holidays a year. Employees may be eligible for additional bonus compensation. Save the Children US also offers outstanding benefits that include health, dental, vision and life insurances, short-term and long-term disability coverage, an Employee Assistance Program, a retirement savings plan with employer contribution, family leave, paid parental/adoption leave of 60 days, commuter benefits, paid caregiver leave days, 1 paid volunteer day a year, paid critical child illness leave days, dress for your day, and much more.

Why you should join the Save the Children Team…

Save the Children US offers outstanding benefits that include health, dental, vision and life insurances, short-term and long-term disability coverage, an Employee Assistance Program, 403(b), generous vacation, personal sick leave, family leave, parental/adoption leave, commuter benefits, dress for your day, and much more.

Click here to learn more about how Save the Children US will invest in YOU!

About Save the Children

No matter your role when you join Save the Children, each and every day you will challenge yourself to devote your skills, talent and expertise to changing the world for kids. It’s an ambitious goal, and a meaningful one no matter how you see yourself professionally: an accountant, a writer, a data analyst, a teacher, a driver, a designer, or any one of the hundreds of dozens of roles we’re looking to fill every day.

You see, Save the Children believes every child deserves a future. In the United States and around the world, we give children a healthy start in life, the opportunity to learn and protection from harm. We do whatever it takes for children – every day and in times of crisis – transforming their lives and the future we share.

Our work for children and their families requires that we commit—at every opportunity—to work together to identify and dismantle persistent systemic and structural racism, inequality, and any other forms of discrimination in this country and beyond. As an anti-racist organization, Save the Children will not tolerate discrimination in any form—in our employment practices, amongst our staff, in our leadership or toward the people we serve. We stand in solidarity with all people to fight for equal rights, justice, inclusion, and belonging.

We provide equal employment opportunities (EEO) to all employees and qualified applicants for employment without regard to race, color, religion, gender, gender identity or expression, ancestry, sexual orientation, national origin, age, handicap, disability, marital status, or status as a veteran. Save the Children complies with all applicable laws.

Save the Children is committed to conducting its programs and operations in a manner that is safe for the children it serves and helping protect the children with whom we are in contact. All Save the Children representatives are explicitly prohibited from engaging in any activity that may result in any kind of child abuse. In addition, it is Save the Children’s policy to create and proactively maintain an environment that aims to prevent and deter any actions and omissions, whether deliberate or inadvertent, that place children at the risk of any kind of child abuse. All our representatives are expected to conduct themselves in a manner consistent with this commitment and obligation.

Save the Children is committed to minimizing safety and security risks for our valued employees, ensuring all are given training, support and information to reduce their risk exposure while maximizing the impact of our programs for children and families. Our shared duty, both agency and individual, is to seek and maintain safe working conditions for all.