Managing Director Jobs

Position Summary:

Through an understanding of global business, executive education and instructional design, the Managing Director is responsible for driving growth and managing a portfolio of client business. This position also has operational and managerial responsibility for a team of client facing employees within their region.

Essential Duties and Responsibilities:

• Responsible for contributing to regional, organizational and individual revenue and profit targets
• Leverages people and resources to build individual and organizational capabilities in a way that balances delivery excellence with meaningful growth opportunities for team members
• Takes the lead in building or deepening relationships with a portfolio of clients
• Actively collaborates with peers across teams and geographies to share knowledge, support quality execution, contribute to design and solve problems working to develop capabilities across the MD community; contributes frequently to Duke CE thinking
• Actively looks for opportunities to mentor/advise employees who are not a direct report
• Clearly communicates the session’s topic, goal and relevance to the participants ensuring delivery excellence against desired program outcomes
• Handles, resolves and negotiates difficult issues with clients, suppliers and other Duke CE units and teams
• Actively contributes to the management of the business through building of regional capabilities, support of management decisions, ownership of processes or special projects and identification of potential external talent
• Understands client business context and challenges and how those challenges relate to leadership challenges
• Owns overall accountability for portfolio success; Accountable for project success and quality across portfolio of clients
• Leads efforts to grow the business
• Leverages expertise in platform skills with clients
• Leads a diagnostic dialog with clients, leading to business and learning outcomes; Understands Duke CE’s portfolio of offerings and how those offerings related to client, Translates client request into a logical and credible Duke CE design
• Reads audience and makes adjustments as necessary to achieve exceptional delivery of content; Encourages audience interaction to improve learning
• Provides project execution excellence in the discovery to delivery (end-to-end) process
• Owns and manages a client portfolio of business
• Manages assigned direct reports, ensuring regular performance and development activities occur
• Provides excellent client relationship management (CRM) to key client stakeholders
• Identifies and develops new business with both existing clients as well as new prospects; contributes to proposal writing process and pitches
• Leads and develops a team through targeted work experience, coaching and feedback working to create a productive and satisfying team environment
• Designs collaboratively with clients, utilizing the full range of Duke CE experience and resources
• Drives the commercial performance of client projects
• Drives the acquisition of new clients from own network, office and group marketing efforts
• Acts as an ambassador for Duke CE’s philosophy, brand and culture within the office and organizational communities

challenges

• Partners with the Global Educator Network to identify, recruit and develop faculty resources
• Performs other job-related duties and responsibilities as may be assigned or required

Requirements

Position Knowledge, Skills and Abilities Required:

Design Capabilities

• Instructional design skills
• Understands the business context in which corporate leadership and executive development sit

Client Relationship Management

• Establish and maintain strong relationships with clients and key stakeholders, Crosses cultural boundaries with ease and authenticity
• Project management and organizational skills

Executive Presence

• Projects confidence, poise under pressure and decisiveness, Reads an audience or situation and communicate accordingly
• Builds a personal brand that clients look to for advice and partnership

Business Acumen

• Views opportunities with a commercial lens considering contracting and working to mitigate risk
• Operates with integrity, considering legal and ethical sides of situations
• Possesses strong financial acumen in areas of budgeting, pricing, forecasting, profit and loss, and reporting

Sales Capability

• Understands sales cycles, Identifies and qualifies leads, Displays sales closing skills
• Leverages knowledge of the market, competitors and Duke CE products to effectively own and lead business growth

Leading Teams

• Motivates teams, brings energy to projects and people
• Develops others through regular and timely feedback

Education and Experience Requirements:

• Prior Project and Client Management experience in a human capital development environment
• Bachelor’s degree (or equivalent) required; advanced degree preferred
• Proficient in Microsoft Outlook, Word, Excel and Power Point
• Experience with instructional design, executive consulting and facilitation skills
• Domestic and international travel required