Manager - Travel Agent Rewards & Recognition Programs - Remote | Wfh

Are you passionate about travel and ready to make a meaningful impact in the industry? a prominent player in the world of vacation travel. We are dedicated to delivering exceptional experiences to our guests while fostering a sense of understanding and care worldwide. Our goal is to be the first choice in vacation travel, enriching lives and uniting the world.
Position Overview
As a Manager of Travel Agent Rewards & Recognition Programs within our organization, you will play a pivotal role in ensuring the success of our WAVES rewards program and the launch of the exciting new WAVEMAKER recognition program for travel agents. This dynamic position involves managing program operations, coordination, and technology, as well as collaborating with various teams on training guides, webinars, and marketing materials.
Key Responsibilities
Oversee the WAVES rewards program, including engagement coordination, point forecasting, program technology, and third-party vendor liaison.
Troubleshoot and escalate issues as needed, and manage program accounting and invoicing.
Lead the development and launch of the WAVEMAKER recognition program, including budget planning and working closely with third-party vendors and creative teams.
Coordinate with Air and Revenue Management teams to ensure the smooth execution of the Discounted Agent Vacation program.
Fulfill Elite recognition program member communications, including welcome emails and account notifications.
Collaborate with Sales Support and Team Travel Support to address travel agent concerns and streamline processes.
Qualifications
High school diploma or equivalent; industry and/or relevant experience preferred.
Strong communication skills, both written and verbal.
Proficiency in sales reporting and analytics tools.
Ability to work effectively in a deadline-driven, high-pressure environment.
Strong problem-solving skills and the ability to manage and resolve conflicts.
Team player with the ability to interact effectively with internal and external stakeholders.
Willingness to travel as required.
About
a part of Hyatt, is a leading North American travel, hospitality, and leisure management group with a portfolio of 14 industry-leading brands. Our unique approach allows us to oversee every aspect of the travel experience, from booking to return, consistently delivering exceptional value to travelers and partners. We operate in five key segments, including Vacations, Resort Brand Management, Destination Management Services, Loyalty Program, and Technology Solutions.
Our Values
we call our employees "Colleagues" because we believe in more than just a job. We care for people so they can be at their best, provide a world of understanding and care, and deliver distinctive experiences for our guests. Our values, by which we operate, are:
Empathy
Integrity
Respect
Inclusion
Experimentation
Well Being
Diversity & Inclusion
We are committed to fostering a workplace culture grounded in diversity and inclusion, where Colleagues feel welcome and encouraged to fully participate in the organization. We respect the unique qualities of each individual and create respectful environments that encourage creativity and engagement.
Benefits At a Glance
Medical, Dental, and Vision Insurance
Basic Life Insurance
Short & Long Term Disability
Paid Parental Leave
Corporate Wellness Program
Travel Discounts & Deals
Paid Time Off & Holidays
401(k) Plan with Company Match
[Company Name Omitted] is proud to be an equal opportunity employer, and we maintain a drug-free and tobacco-free workplace. Pre-employment background checks are conducted to ensure a safe and inclusive work environment.
If you're ready to be part of a team that values empathy, integrity, and innovation, we invite you to join us on our journey to create a world of understanding and care through the power of travel.
Salary: $ 75,000.00 Per Year