Manager, Strategy & Operations (Product Partnerships)

About The Team

DoorDash Drive is one of the fastest growing segments within DoorDash. We provide the premier white-label delivery service capability, enabling our merchants (restaurants, grocers, retailers, etc.) to reach customers through their own first-party channels while leveraging their own brand identity and voice. The Drive platform’s capabilities and integrations are a massive contribution to our business’ ability to grow.

About The Role

You will report into the Senior Manager of our Middleware Partnerships & Infrastructure Team, and play a pivotal role in driving company growth by optimizing and scaling our relationships with our largest integration partners. Specifically, you will be responsible for devising our partnerships strategy, identifying growth opportunities and continuously looking for ways to improve operational efficiencies. Your responsibilities will include:

• Developing, implementing, and driving business strategies and scalable processes, such as pricing, merchant onboarding, new product feature adoption and marketing initiatives
• Providing data-driven insights and strategic recommendations to be used in contract negotiations with top partners
• Designing a best-in-class operating playbook to drive merchant sales and profitability
• Supporting and, in some cases, leading business negotiations, including forming pricing proposals, conducting volume sensitivity analyses, P&L forecasting, preparing deal terms and negotiation strategies, and performing contract reviews
• Lead ad hoc projects as determined by your Senior Manager or Director
• Building go-to-market strategies with partners for adoption and rollout of new product features
• Diving deep into data to analyze performance and efficiency data at the lowest level of detail in order to provide strategic insights or recommendations for broader teams, including cross-functional partners and General Managers
• Working internally with cross-functional teams to address partners’ needs and understand various growth levers, product features and initiatives to pitch to partners; facilitating communication between partners and internal teams
• Managing and building relationships with an entire portfolio of strategic integration partners; identifying, sizing and executing on win-win growth opportunities
• Managing multiple projects at once, ensuring that all team members and cross-functional partners are bought in and adhering to project timelines

The best candidates will have exceptional interpersonal and relationship skills, be analytical thinkers with an entrepreneurial spirit and understand the importance of ownership.

You're Excited About This Opportunity Because You Will…

• Lead high visibility projects - address Drive’s most unique and challenging questions
• Influence cross-functional stakeholders - work with various teams, such as Product, Engineering, Finance, Analytics and Legal, to drive scalable growth
• Own business strategy and outcomes — use data and insights to formulate strategy, provide recommendations and develop operational plans to share with leadership team
• Explore high growth opportunities - work closely with partners to understand their evolving needs and make the case internally if there is a sizeable opportunity
• Execute on plans – take responsibility for implementation plans and go-to-market of new product initiatives
• Manage and grow external relationships with our top integration partners
• Deep dive into data to solve problems - pull and work with complex datasets; SQL experience required

We're excited about you because you…

• Are humble and hungry; you’re willing to get your hands dirty and are open to feedback
• Demonstrate strong communication and reporting skills; can summarize complex issues into succinct problem statements and can provide high-level business commentary to leadership
• Possess strong analytical skills and bring a structured approach to ambiguous data sets
• Can think strategically and creatively to come up with solutions to complex problems
• Enjoy working with cross-functional teams and have a strong penchant for influencing others to achieve desired outcomes
• Are persuasive and will thrive in motivating partners to see the benefits of growing with DoorDash Drive
• Oscillate easily from strategic considerations to tactical execution
• Are a self-starter; you aren’t afraid of failure, have a bias towards action and can thrive in a fast environment.
• Are comfortable with building and running SQL queries to analyze business performance
• Bachelor’s degree required; MBA or Masters Degree a plus
• Have experience supporting or leading business negotiations, including contract reviews
• Display extreme ownership over multiple projects and workstreams, while ruthlessly prioritizing what will actually move the needle
• Have experience in bringing new products to market and scaling business processes
• Have 4+ years of experience in an external facing role (ideally strategic partnerships, strategy consulting or business development)

Why You'll Love Working at DoorDash

We are leaders – Leadership is not limited to our management team. It's something everyone at DoorDash embraces and embodies

We are operators – We believe the only way to predict the future is to build it. Creating solutions to lead our company and our industry is what we do on every project, every day

We are learners – Everyone here is continually learning on the job, no matter if we've been in a role for one year or one minute. We are committed to learning and implementing what is best for our customers, merchants, and dashers

We are one team – The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights.

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

Compensation

The location-specific base salary range for this position is listed below. Compensation in other geographies may vary.

Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. For roles that are available to be filled remotely, base salary is localized according to employee work location. Please discuss your intended work location with your recruiter for more information.

DoorDash cares about you and your overall well-being, and that’s why we offer a comprehensive benefits package, for full-time employees, that includes healthcare benefits, a 401(k) plan including an employer match, short-term and long-term disability coverage, basic life insurance, wellbeing benefits, paid time off, paid parental leave, and several paid holidays, among others.]

In addition to base salary, the compensation package for this role also includes opportunities for equity grants.

Colorado Pay Range:

$137,000—$185,000 USD

California Pay Range:

$137,000—$206,000 USD

New York Pay Range:

$152,000—$206,000 USD

Washington Pay Range:

$144,500—$195,500 USD