Community Manager Jobs

Adecco Creative and Marketing is searching for a Social Media Content & Community Specialist to manage proactive and reactive engagements on social media channels. By continuously monitoring social media channels and acting as a liaison across online communities, you will interact to create customer care engagement, encourage loyalty and foster positive conversation to add value to the experience for our consumers.

A passion for social media and brand marketing is essential for success in this role.

Must be commutable to the Arlington, VA office 2 days a week.

The role is through 2023 with the possibility of being extended in 2024

Moderation and Engagement

• Ensure customer satisfaction on social media platforms through quality of engagement and escalate situations where appropriate, to internal teams and stakeholders
• Knowledge and understanding of processes and internal protocols/policies; create and develop new protocols when needed and as advised by manager
• Respond to comments and conversations, when appropriate, to foster positive engagement and add value to the customer member’s experience
• Leverage programs like Sprinklr, Bazaarvoice, and native platform tools to engage with the community, share insights and observations, track and report on customer responses, customer sentiment, trending topics and common conversations that arise
• Crisis Management: Flag any critical issues for customers and Gerber to Digital Marketing Manager and appropriate internal teams for immediate guidance and resolution
• Summarize insights and conversations and work with Digital Marketing Manager to create actionable, operational reports that lead to optimization and efficiency in performance
• Demonstrate brand expertise on products and services as well as a rich understanding of key activations, product launches and marketing-related activities recognizing the impact these may have on volume
• Monitor DMs and comments, manage engagement of questions and complaints in a quick and timely manner with the ability to identify trends, detect potential influencers as well as proactively spot warning signs/potential crises
• Embrace brand guidelines when required; act as a brand advocate through quality of engagement
• Customize fresh, engaging content for consumers; become fluent in our community’s needs across channels; understand channel-specific nuances and act as the face and voice of the brand through engagement

Execution & Measurement of Social Media Strategy

• Capture and edit content for social media channels in alignment with social media playbook and strategy
• Assist social agency with trafficking and scheduling of content
• Support Digital Marketing Manager and Integrated Consumer Communications (ICC) team through execution of brand strategies and campaigns

Winning Skillsets

• Open availability including weekends/ nights and after-hour community management coverage for special events & crisis management scenarios, as needed
• Sense of urgency and ‘always-on’ mindset for social engagement
• Strong communication skills; both verbal & written, with experience in writing, editing, and crafting content and responses for social media
• Superior customer service skills
• 3+ years’ experience in social media channel strategy and community management
• Proficiency in MS Office as well as established & emerging Social Media platforms (Facebook, Instagram, TikTok), comfortable across various devices/operating systems
• Bachelor’s Degree, Required