Community Manager - Fairfax

At New Earth Residential we believe in the power of community.
Ever wanted to be a Mayor? Do you enjoy attention to detail and the feeling of accomplishing incredible feats at the end of the day? Here’s your chance! As Community Manager of a New Earth Residential Community, you’ll be involved in every aspect of the property's management, from greeting new residents, to approving leases, to analyzing the competition. As the face of the community, a Community Manager has a lot of responsibility to ensure the property is well-maintained, staffed, and profitable. But you will have a lot of fun doing it! Choose to work in one of our communities and have fun doing it!
This is a one-person office so it's the perfect blend of interacting with people and making things run perfectly. If you have a bubbly, friendly personality and the administrative chops to get things done, this job is for you!
General Summary Of Associate Responsibility

• To support and assist all aspects of the community operations, while reporting to and acting under the direction of the Regional Manager/Vice-President

Preferred Education And Experience

• Strong leasing and marketing background as well as superior customer service
• A minimum of one (1) year of experience as an on-site Community Manager or minimum of two (2) years of experience as an Assistant Manager in multi-family property management
• A high school diploma or equivalent is required
• Community budgeting, preferred
• Demonstrated proficiency in Outlook, Excel, Word, and internet. ResMan Software experience, preferred

Knowledge / Skills / Ability

• Must be able to effectively communicate, comprehend, speak, and read in English. Bi-lingual candidates are encouraged to apply
• Ability to comprehend legal documents and carry out related rent collections and lease management
• Ability to independently establish priorities, manages time effectively, and fulfills assigned objectives and projects
• Demonstrated understanding of property operations with emphasis on lease terms and to support contract enforcement, including collections
• Intermediate level math skills necessary to add, subtract, multiply, divide, decimals, fractions, and calculate percentages in order to complete financial records, budgets, and other fiscal reporting
• Ability to evaluate and fulfill community common area and amenity needs, attention to detail and dedication to maintain the community
• Ability to respond to and resolve unexpected problems and handle priority changes in a fast-moving, fluid environment
• Strong verbal and written communication skills, strong organization skills, and ability to work well with onsite staff, customers, supervisors, corporate office associates and vendors

Residential Standards Responsibilities

• Greet prospects and residents with amazing customer service using standardized greeting
• Audit and approve lease files
• Handle emergency situations and incident reporting when applicable
• Ensure all ILS’s are updated
• Update market surveys
• Assist in organizing community resident activities, preparing newsletters, and maintaining resident loyalty and retention programs
• Research and shop all competitors and stay up to date on market conditions
• Prepare all new lease and renewal paperwork according to specified standards
• Follow up with new move ins to ensure resident satisfaction
• Update mileage logs and approve payroll hours for all team members
• Identify areas for improvement and offers suggestions to improve the efficiency, productivity, and profitability of the community
• Meet and walk with landscapers to ensure optimal curb appeal
• Post to Instagram & Facebook at least 3x per week
• Perform any other duties as assigned by the Regional Manager/Vice President
• Greet & motivate on-site team daily
• Tour and lease apartment homes, generating quotes, closing and assisting prospective residents with rental application completion and credit verification processes

Community Inspections and Quality Assurance Review

• Make regular inspections of apartment community, office, amenities, and other common areas to ensure they are prepared according to standards
• Assist with CapX projects
• Confirm completion of all service requests
• Participate in immediate litter pick up from community exteriors and common areas to maintain community appearance standards
• Conduct inspection of make ready units to ensure completion

Financial Performance

• Managing delinquency by sending Notices of Proposed Eviction, 3-day notices, small balance letters, and submitting eviction cases to the attorney's office as needed
• Makes recommendations for scheduled rent increases
• Accounts Rec./Accounts Payable
• Assists in budget preparation
• Ensure all monies are posted and bookkeeping of electronic payments
• Accounting month end reporting
• Ensure Resman is updated with notices, move ins, leases, renewals, traffic and ensure availability is accurate

New Earth Residential offers a competitive compensation package including monthly and quarterly bonuses, health, vision, dental and life insurance, and discounted rent program.