Manager, Product Manager Jobs

Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
Job Title
Manager, Product Manager
Who is Mastercard
Mastercard is a global technology company in the payments industry. We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible.
Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Overview
In virtually every country worldwide, Micro, Small, and Medium Businesses (SMEs) are the lifeblood of economic vitality. Mastercard is dedicated to enabling businesses to survive and thrive stronger than before. Our rallying cry is Empowering Every Business Everywhere. This segment is central to Mastercard’s growth strategy - not only because of their global impact but also because of SMEs’ significant role in the payment ecosystem as both payers and acceptors of electronic payments.
The successful candidate will partner with key stakeholders in Technology, Regional teams, Engineering, and International Marketing Capabilities to deliver on roadmaps, requirements and commercialize digital products. The ideal candidate is digitally savvy, passionate about creating the best customer experience, highly motivated, can operate in a fast-paced environment, and possesses an agile mindset.
This role will have responsibility for building & scaling SME products, defining product level strategies, being a communications champion internally and externally to build awareness and excitement and partner with product leaders and key internal stakeholders to deliver profitable solutions based on customer feedback, competitive intelligence, and market trends.
Responsibilities

• Manage the operation: Own the overall health and “run” of your domain. Escalate critical operational issues to Real Time Payments management teams and discuss resolutions to ensure operational stability with the concerned delivery teams
• Oversee delivery and testing of product features (e.g., serving and enabling scrum teams)
• Be customer obsessed: Develop & provide the organization with a deep appreciation for customer needs, the ecosystem and the key market dynamics
• Set the vision: Lead cross-functional team(s) in adoption of lean product management practices: Define, establish, and continually refine a domain product vision & objectives, establish a product charter, and create and maintain a domain roadmap
• Work across cross functional teams: Work with cross functional teams to plan work, understand dependencies, and minimize time to market and errors
• Coordinates internal forums to collect and identify feature-level development opportunities
• Agile Mindset: Advocate for taking an agile approach to product development through all activities from defining an epic to writing acceptance criteria on a user story.
• Manage strategic alignment across teams: Working with each scrum team, ensure backlogs are properly prioritized and refined according to anticipated business value & measurable outcomes
• Measure outcomes & seek continuous improvements: Evaluate & seek to improve existing practices, metrics, and roles to continually optimize. Own and deliver on post-launch reviews and customer feedback, and incorporate this information into the future launch plans
• Lead the design and build of the product with engineering: Work closely- as one agile team- across a product domain
• Define requirements: Translate product requirements into clearly defined epics, features and stories with clear & measurable outcomes, ensuring mutual understanding

Skills/ Abilities / Experience

• Action oriented & hands on: Owns outcomes & deliverables
• Comprehensive experience in agile delivery methodologies (scrum, Kanban, etc.), CI/CD and modern DevOps based PDLC and SDLC. Technical savviness to enable TDD and BDD.
• Thrives in a highly collaborative environment involving different stakeholders and subject matter experts globally- across multiple regions. Recognize discordant views and take part in constructive dialog to resolve them
• Proficient at grooming user stories, features and epics, setting entrance/exit criteria and prioritizing a platform product backlog.
• Bachelor’s degree
• Globally distributed teams in EU and US. Some travel may be required
• Experience leading and managing others through both direct manager relationships and through influence
• Data driven – ability to define measurable and SMART leading and lagging metrics for all backlog items to enable decisions and priority.
• Experience in Lean Product management and Lean management principles and practices. Can deliver high quality technology products/services in a high growth environment where priorities shift rapidly
• Take the time to fully learn the functionality, architecture, dependencies, and runtime properties of the systems supporting your platform products. This includes the business requirements and associated use cases, Mastercard customer's experience, Mastercard's back office systems, the technical stack (application/service architecture), interfaces and associated data flows, dependent applications/services, runtime operations (i.e. trouble management/associated support strategies), and maintenance.
• Deep understanding of Small and Medium Business SaaS ecosystem
• Track record of successful delivery of product features from design, development, deployment and customer integration.
• Experience building best in class User experiences.
• Improve team processes that accelerate delivery, drive innovation, lower costs, and improve quality
• 4+ years of product management or new product development and experience shipping high-quality products in the payments industry. Understands and can explain the business context and the associated customer use cases
• Ability to engage with numerous stakeholders on existing product capabilities and potential co-development opportunities or dependencies
• Creative, fun, self-motivated individual
• Excellent communication skills, both written and verbal

In the US, Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
All Activities Involving Access To Mastercard Assets, Information, And Networks Comes With An Inherent Risk To The Organization And, Therefore, It Is Expected That Every Person Working For, Or On Behalf Of, Mastercard Is Responsible For Information Security And Must

• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
• Ensure the confidentiality and integrity of the information being accessed;
• Abide by Mastercard’s security policies and practices;