Who are we?

The Manager, Inside Sales manages all sales activities for the business and oversees the day to day management of a team of Inside Sales Specialists.
The Inside Sales Manager will monitor sales metrics and manage the entire sales administration process. They will collaborate with professionals, so it’s essential that they have excellent communication skills and feel comfortable working in a team environment. They should also be able to lead and motivate the sales team to achieve specific goals. The Inside Sales Manager should be able to build and coach a high-performance sales team to ensure customer satisfaction, and to deliver revenue results aligned to sales goals. The Inside Sales Manager should have the ability to relate to all customers from the corporate level on down to store management. The Inside Sales Manager position will also require occasional travel to trade shows, business meetings and vendor presentations.

Responsibilities

• Reporting on progress towards sales KPI’s.
• Build an open-communication environment for your team, and inspire people to achieve more than they may believe they can
• Report on sales metrics and suggest improvements
• Carrying out sales training with sales specialists and role playing sales techniques.
• Ensure sales, finance and legal policies and procedures are met
• Set and track sales targets for your team
• Liaise with Marketing and Pricing, Procurement and other key cross - functional departments to ensure continue competitive presence and to increase sales
• Cold calling customers and selling services and products
• Research and discover methods to increase customer engagement, retention and loyalty
• Lead key change management initiatives relating to compensation, sales organization structure, e-commerce, and market segmentation
• Suggest and implement improvements in the sales administration process
• Manage the inside sales specialist team to achieve results across various objectives, including revenue, GP, and customer count
• Interviewing and selecting new members of the sales team.
• Ensuring all administration for sales is completed effectively.
• Use customer feedback to generate ideas about new features and benefits to improve sales
• Managing the sales team and all sales activities within the company.
• Lead cross-functional projects
• Prepare monthly, quarterly and annual sales forecasts for a sales team within the division
• Motivating staff and leading the team to achieve sales targets.
• Setting sales targets and activity around key performance indicators.

Must be flexible with work schedule. Shift: 12pm-9pm. You will be expected to work one Saturday shift every 5 weeks from 10am-3pm.

Qualifications

• Highly motivated with a drive to succeed and a passion for sales.
• Relevant industry experience and knowledge of the company’s market
• Bachelors Degree Preferably in Business Administration
• Strong analytical and organizational skills
• Hands on experience with Microsoft Office to include ability to work with Excel and Powerpoint
• In-depth understanding of the sales administration process
• Excellent interpersonal and team management skills
• Proven work experience as an Inside sales manager
• Numerical abilities and problem-solving attitude
• Minimum 3 years of related sales management experience specifically in pharmaceutical, medical or healthcare

Function

Sub Function

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