Manager, Customer Experience Jobs

At DraftKings, we're inspired by our shared passion for developing creative solutions to complex challenges and empowering the people around us to do their best work. We are industry leaders in the digital entertainment and technology space and are propelled by constant curiosity and diverse perspectives.

Be the strategy behind the game.

We’re searching for a Customer Experience Manager to lead a group of passionate Team Leads within our Customer Experience group. In this role, you’ll mentor your team to effectively lead our Associates, helping us deliver a best-in-class customer experience. As you continue to build and scale your team, you’ll leverage your leadership and operational skills to coordinate cross-functional initiatives and ensure the successful delivery of a best-in-class customer experience. Sound good to you? Join us.

WHAT YOU’LL DO AS A CUSTOMER EXPERIENCE MANAGER:

• Provide coaching and constructive feedback to improve performance and enable your team to achieve all established goals & business objectives, and enhance the quality of all customer interactions.
• Assist with department administration such as recruiting, training, scheduling, and reporting.
• Suggest methods to improve operations, efficiency, and service to internal and external customers.
• Conduct regularly scheduled team and one-on-one meetings with your direct reports to address any issues, provide updates regarding performance, and provide direction regarding company and department policies and procedures.
• Participate in the escalation process, including working with customers and other DraftKings departments to resolve customer cases.

WHAT YOU’LL BRING:

• Desire to create an exciting and engaging experience in a high-energy, fast-paced environment for our employees.
• Comfort in a fast-paced environment while maintaining a positive attitude with the ability to work flexible hours on occasion.
• Experience with Microsoft Office and Google Docs
• Meticulous attention to detail and the ability to thrive in a team environment to achieve a common goal.
• At least 2 years of people leadership experience, ideally supporting customer experience teams or in a customer-facing leadership role.
• A Bachelor’s Degree in business management, sports management, or a related field.

JOIN US!

Our teams are fueled by innovation. We are looking ahead, building what’s next, and continuously reinventing the industry. We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston, with teams around the world and an expanding global presence.

We strive to create a place where all feel safe, empowered, engaged, championed, and inspired. DraftKings is proud to be an equal opportunity employer. This means we do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, sexual orientation, status as a protected veteran, or status as an individual with a disability.

READY TO BUILD WHAT’S NEXT? APPLY NOW.

As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment.

The US base salary range for this full-time position is $84,000.00 - $126,000.00, plus bonus, equity, and benefits as applicable. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range and how that was determined during the hiring process.