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Company | Darby |
Address | Jericho, NY, United States |
Employment type | FULL_TIME |
Salary | |
Category | Hospitals and Health Care |
Expires | 2023-05-12 |
Posted at | 1 year ago |
Darby is an ongoing American success story. Our core values and humble beginnings revolve around personal honesty and integrity. These things are as true today as they were when we were founded in 1947, as a single mail-order catalog in Brooklyn, New York. Over the course of several decades to follow, generations of founding family members continued to broaden the company to include medical, dental and pharmaceutical items, a Darby-branded line of products and the formation of the industry’s first telesales team.
- Must be solution driven, both independently and as part of a team
- 3 years customer service in a call center atomosphere preferred
- Ability to multi-task and work in a timely manner
- Must be empathetic, patient, courteous, and anticipate customer’s needs
- Assist internal and external customers with all inquiries related to their account (track packages, process returns, issue credits, process payments, promote our brands and company initiatives, handle email requests, etc.)
- Other duties as assigned
- Make outbound calls to vendors to help solve issues or obtain additional information
- Excellent follow up skills
- Interface with customers via our website – Live chat and email
- Answer and handle incoming calls and emails, responding to customer questions or complaints in a prompt and courteous manner
- High School Diploma or equivalent, required
- Strong computer skills (Word, Excel, Outlook, Salesforce)
- Working closely with other departments to ensure timely resolution of customer issues.
- Process orders and up-sell/promote vendor specials
- Excellent interpersonal skills and must possess the ability to effectively communicate in both written and verbal forms
- Dental industry experience strongly preferred
- Flexible Spending Accounts
- Flexible work hours
- Employee Assistant Program
- Disability Insurance
- Comprehensive Medical and Dental benefits
- Life Insurance
- Vision Plan
- Remote Work Available
- Generous Paid Time Off
- Paid Holidays
- 401(k) Savings plan with company match
- Opportunities to give back to your local community
- Work-Life Balance
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