Management And Program Analyst, (Quality Management)

Duties

As a Management and Program Analyst, (Quality Management), you will:

• Manage support contracts that assess, evaluate, research, analyze, and collect data on program policies and projects. Serves as Contracting Officer Representative (COR) for support services related to the work of the team.
• Oversee the day-to-day operations of the Quality Management (QM) Team. Manage the QM Team (two full-time staff members and contracted services staff), including workload distribution, guidance, coordination, and integration necessary to carry out functions. This position includes limited supervisory functions and responsibilities, including evaluation of work performance; provide advice, counsel, or instruction; and identify and implement developmental and training needs.
• Provide program direction and works collaboratively with internal and external stakeholders to ensure program goals and objectives are met over the short-term and long-term. Engage in systems design thinking and improvement, practice of utilizing improvement tools, and working in partnership with stakeholders to conduct Continuous Process Improvement, as needed. Promote a continuous process improvement culture in the organization and deliver presentations, training, or other educational programs to stimulate support for the program.
• Provide expert-level technical guidance and oversight for quality management program, continuous process improvement and related activities, including in the collection of program data; analysis of program workflows and processes; and development and implementation of new tools and assessments of outcomes generated by program efforts. Integrate principles of customer and user experience into generated products, services, tools, and in the execution of team activities.
• Expert in qualitative and quantitative tools and methodologies for continuous process improvement. Develop, promote, and execute improvement of products, services, or processes through incremental and breakthrough improvements. Integrate principles of customer and user experience in promoting organizational culture of continuous improvement.
• Independently develop, revise, and update policy and procedural documents to align with current office, Departmental, and federally recognized requirements, guidance, and best practices.
• Manage and oversee technical assistance efforts and work collaboratively with stakeholders to design and implement innovative solutions to workflow or process challenges.

Requirements

Conditions of Employment

• Favorable suitability determination required.
• A one year probationary period may be required.
• This employer participates in the e-Verify program.
• Males must abide by Selective Service registration requirements.
• Must be able to obtain/maintain a L level Security Clearance.
• Compliance with Homeland Security Presidential Directive (HSPD-12) governing personal identity which will require that you provide two forms of identification.
• Must pass a pre-employment drug test.
• You must be a United States Citizen.
• Subject to Random Drug Testing.

How You Will Be Evaluated

• You must click the Submit Application button prior to 11:59 pm (ET) on the announcement closing date.
• Transcripts, if specific educational requirements are indicated in this job announcement. Unofficial transcripts or any report listing institution, course title, credits earned (semester or quarter hour) and final grade is acceptable. It is your responsibility to provide adequate proof that you meet the educational requirements.
• Cover Letter, optional, expressing additional information not covered in your resume.
• Your resume shall list all work experience (paid and unpaid); you must list the full name and address of each employer.
• Answer the questions presented in the application and attach all required and supporting documentation.
• You must have a login.gov account to sign into USAJOBS: https://www.usajobs.gov/Help/how-to/account/.
• Social security number request

• Fair and Transparent

  The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

  • Equal Employment Opportunity (EEO) Policy
  • Reasonable accommodation policy
  • Financial suitability
  • Selective Service
  • New employee probationary period
  • Signature and false statements
  • Privacy Act
  • Social security number request

• Required Documents

  As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.

  To apply for this position, you MUST provide a complete application package which includes:

  ALL APPLICANTS: You must submit a resume supporting your specialized experience and responses to the online questionnaire.

  • Your resume shall list all work experience (paid and unpaid); you must list the full name and address of each employer.
  • For all types of work experience, you shall indicate the start and end dates (include month, day, and year); you must also list the average number of hours per week that you worked.
  • For paid work experience, you shall indicate your starting salary for each position and the highest salary you earned (if different).
  • Your resume should also include any education and training you have completed (list the program title, subject area, number of hours completed, and completion date).
  • You may list all incentive awards on your resume.
  • For more information about what to include in your resume, please view this USAJOBS Resume Tutorial video on YouTube.

  If any of the above information is not included in your resume, we may not be able to fully credit you for your experience.

  • Cover Letter, optional, expressing additional information not covered in your resume.
  • Transcripts, if specific educational requirements are indicated in this job announcement. Unofficial transcripts or any report listing institution, course title, credits earned (semester or quarter hour) and final grade is acceptable. It is your responsibility to provide adequate proof that you meet the educational requirements.

  Submit one or more of the following to support your eligibility(s) to apply to this job announcement:
  SF-50, "Notification of Personnel Action" (current/former federal employees):

  To properly verify status eligibility, your SF-50 must show the following. If you do not submit an appropriate SF-50, we cannot verify your status eligibility! Full position title; appointment type; occupational series; pay plan, grade, and step; tenure code; and service computation date (SCD).
  
  
  If specific educational requirements are indicated for this vacancy: Documentation verifying your educational claims which can include unofficial transcripts or any report listing institution, course title, credits earned and final grade. Please see the Education section for more information.
  
  For Professional, Scientific and Engineering Positions: If qualifying on the basis of an alternate method, i.e., professional license, you must submit official documentation to support your claim with your application package. If selected for the position you will be required to submit official transcripts prior to onboarding.

  Veterans: DD-214 Member Copy 4 showing type of discharge/character of service; current active duty members- certification of expected discharge or release from active duty under honorable conditions dated within 120 days; SF-15 Form and related documentation; VA letter. For more information visit the USAJOBS Help Center & OPM CHCOC website for VOW information.
  
  Individuals with Disabilities: Schedule A letter from a physician, local, state or federal rehabilitation office citing your eligibility under 5 CFR 213.3102 (u). For more information visit the USAJOBS Help Center.
  
  Certain Military Spouses: Permanent Change of Station (PCS) orders authorizing you to accompany the Military member to the new duty permanent station; OR verification of the member's 100% disability (VA Letter); and/or verification of the member's death while on active duty (DD-1300 and Death Certificate) AND verification of the marriage to the service member (i.e., a marriage license or other legal documentation verifying marriage). For more information visit the USAJOBS Help Center.
  
  Other non-competitive or special appointing authorities: provide documentation which supports your eligibility.
  
  Career Transition Assistance Program/Interagency Career Transition Assistance Program documentation, if applicable(e.g., Certification of Expected Separation, Reduction-In-Force Separation Notice, or Notice of Proposed Removal; SF-50 that documents the RIF separation action; and most recent performance appraisal.) For more information see the OPM Guide to Career Transition.
  
  Performance Appraisals: Submit your two (2) most recent performance appraisals. Your performance appraisals and incentive awards will be given due consideration in the selection process based on their relation to the duties of the position and the consistency with which they may be considered in evaluating you against other applicants. If the performance appraisals are not available, please provide a written statement of explanation and upload as a separate document.
  

  If you are relying on your education to meet qualification requirements:

  Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

  Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

• For all types of work experience, you shall indicate the start and end dates (include month, day, and year); you must also list the average number of hours per week that you worked.
• Reasonable accommodation policy
• Privacy Act

• How to Apply

  Please read the entire announcement and all the instructions before you begin an application. To apply for this position, you must complete the initial online application, to include submission of the required documentation specified in the Required Documents section. A complete application package must be submitted by 11:59 PM (EST) on the announcement closing date to receive consideration.
  
  The application process is as follows:

  • You must have a login.gov account to sign into USAJOBS: https://www.usajobs.gov/Help/how-to/account/.

  • To begin the application process in USAJOBS, click the Apply Online button.

  • Answer the questions presented in the application and attach all required and supporting documentation.

  • You must click the Submit Application button prior to 11:59 pm (ET) on the announcement closing date.

  You may update your application, including supporting documentation, at any time during the announcement open period by returning to your USAJOBS account, select Update Application: https://my.usajobs.gov/Account/Login. This option will no longer be available once the announcement has closed.
  
  To verify the status of your application, during and after the announcement open period, log into your USAJOBS account; applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each application status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.
  
  If you need help with login.gov or USAJOBS (e.g., account access, Resume Builder) visit the USAJOBS Help Center: https://www.usajobs.gov/Help/
  
  If you experience difficulty applying on USAJOBS, after clicking the Apply Online button, or you are experiencing a significant hardship hindering your ability to apply online, the Agency Contact listed in the announcement can assist you during normal business hours. If you receive any system error messages, take screenshots if possible, to aid technical support.

  Agency contact information

  Cathy Lee-Amos

  Phone

  240-357-4582

  Email

  [email protected]

  Address

  Associate Administrator for Management and Budget
  24600 20th St SE
  Kirtland AFB, NM 87117-5507
  US

  Next steps

  Once your online application is submitted you will receive a confirmation notification by email. The status of your application will be updated in USAJOBS as it is evaluated.
  
  You can check the status by logging into USAJOBS. You may also sign up to receive automatic emails anytime the status of your application changes by logging into your USAJobs Account and editing the Notification Settings.
  
  You will be contacted directly if an interview is required.

• Equal Employment Opportunity (EEO) Policy
• Financial suitability
• To begin the application process in USAJOBS, click the Apply Online button.
• Benefits A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
• You may list all incentive awards on your resume.
• Your resume should also include any education and training you have completed (list the program title, subject area, number of hours completed, and completion date).
• New employee probationary period
• Signature and false statements
• For paid work experience, you shall indicate your starting salary for each position and the highest salary you earned (if different).
• For more information about what to include in your resume, please view this USAJOBS Resume Tutorial video on YouTube.
• Selective Service

Required Documents

Clarification from the agency

This position is open to all United States Citizens