Maintenance Coordinator Jobs

Westward360 is seeking an experienced Maintenance Coordinator for its maintenance division located in Woodstock, IL. W360 offers a wide range of services, including property management, maintenance, leasing and brokerage. Our maintenance department specializes in multiple trade disciplines, including plumbing, HVAC, general construction, and fire safety services.

Day-to-Day Responsibilities

• Support field staff by planning/scheduling work orders, and facilitating communication between field and client base. Provide understanding to clients as to what maintenance issues are occurring, and how they should be addressed
• Assess and prioritize incoming emergency and non-emergency maintenance requests based on urgency, providing trouble-shooting tips to prevent damage to client property.
• Identify potential for additional work based on technician feedback
• Communicate directly with property managers, unit owners and tenants to schedule repairs, preventative maintenance, and other projects required to keep the company’s physical assets running smoothly and within budget.
• Review work order notes to ensure all tasks were completed properly
• Proactively address problems and suggest solutions to clients and ensure all necessary information has been provided by client prior to dispatching
• Record all job-related communication/updates in respective CMM softwares for client-facing updates in a timely manner
• Provide weekly reports to upper management
• Responsible for a variety of administrative tasks related to work orders and client communication for sending proper notices.

Qualifications

• Must have excellent organizational skills and ability to multi-task several projects at one time
• Valid driver’s license and reliable form of transportation
• Strong attention to detail, time management skills, communication/customer service, negotiating skills for handling clients.
• CMM Softwares (Zendesk, Housecall Pro), G-Suite experience
• High School or GED, B.S. Degree or equivalent preferred
• 2+ years of experience in maintenance-related supervisory role or dispatching
• Authorized to work in the United States
• Strong working knowledge of maintenance tasks and trade work

Compensation/Benefits

• Job Type: Full-Time
• 401k - company match
• Pay: Salary - $45,000+ depending on experience
• Medical/Dental/Vision

We look forward to hearing from you!

• Disability Notice: Disclosure is divulging or giving out personal information about a disability. It is important for the employee to provide information about the nature of the disability, the limitations involved, and how the disability affects the ability to learn and /or perform the job effectively. The employer has a right to know if a disability is involved when an employee asks for accommodations. Deciding if, when, and how to share disability-related information with a prospective or current employer can be overwhelming but we ask to please request a required accommodation prior to your first date of work. *Please note, a doctor's note may be requested by Human Resources, depending on the accommodation being requested, on a case-by-case basis.

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