Logistics Coordinator Jobs

The Logistics Coordinator will deliver the highest quality service in the industry by managing our operational tasks and complying with relevant industry regulations, customer requirements, and company targets. A successful Logistics Coordinator will ensure the highest levels of customer service, accuracy, quality, and satisfaction for our clients.

MAIN PURPOSE OF JOB

Our team is looking for an ambitious, dedicated and service-driven individual to independently manage our key accounts with their keen and proactive service ability in off-hours. Someone desiring the opportunity to use their strong communication skills, both written and spoken, along with a dedicated desire to succeed long-term in an international organization will be an excellent fit for our dedicated team.

Key Responsibilities And Accountabilities

• Provide notification to clients in real-time on milestone updates and to alert them of any issues
• Escalate and redirect shipments where required in order to maintain required delivery schedules
• Work closely with third-party Biocair offices and suppliers to arrange and coordinate shipment solutions
• Ensure that Biocair’s service remains accessible and easy to use by the client and other stakeholders
• Proactively monitor real-time shipment data and status alerts
• Build positive working relationships with internal stakeholders and work pro-actively with other teams in all global locations to deliver excellent customer service
• Coordinate completion of all active shipment and packaging placement monitoring tasks at identified key milestones
• Communicate clearly to both Biocair to keep both concurrently up to date with accurate and detailed information for each shipment
• Ensure ongoing issues, actions and escalations are effectively handed over to the following shift

Knowledge, Experience And Skills

• Logistics or freight forwarding experience, preferably in cold chain, time-sensitive, or pharmaceutical setting is a plus, but not required
• Completion of an advanced level of study in a recognized business or science program
• Intermediate Microsoft Office skills
• Science, pharma or health sciences background or education is a plus, but not required
• Experience managing client & supplier relationships, creating positive working relationships and a high level of trust

KEY COMPETENCIES

• Highly adaptable, with a “can do” attitude - proactive and positive in the face of change
• Adept multi-tasking ability enjoying running with a multitude of responsibilities in a rapidly changing space
• Confident to make decisions with minimal supervision
• Excellent verbal and written communication skills - both written and spoken
• Highly customer-oriented & people-centric and enjoys problem-solving for others

Biocair is an expert in temperature-controlled life sciences logistics, having been providing pharmaceutical professionals, researchers and scientists with industry-leading cold chain solutions for over 35 years. We move time and temperature-sensitive shipments which really make a difference to people’s lives be that through vaccines or our growing Cell & Gene Therapy business and with approximately 550 employees we operate globally across more than 160 countries, via multiple locations and are opening more each year. The company has grown significantly in the last 5 years and this is the key driver for this role. There has never been a better time to join us and help Move Science Forward!

Your role is to deliver the highest quality service in our industry through the management of daily operational tasks in compliance with all relevant regulations, customer requirements and the targets of the company. Assisting in the ongoing development of Biocair’ s operational ability to ensure the highest levels of customer service, commerciality, quality & satisfaction.

Biocair provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

All offered candidates are subject to pre-employment screening which includes a denied party background check and an E-Verify work authorization check.