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Central Quoting Coordinator - Remote
Company | Lowe's Companies, Inc. |
Address | Mooresville, NC, United States |
Employment type | FULL_TIME |
Salary | |
Category | Retail |
Expires | 2023-08-05 |
Posted at | 10 months ago |
Lowe’s is able to offer remote employment of this position in the following states: AL, AZ, AR, CO, CT, DE, FL, GA, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI, WY
- Earn more: In addition to competitive hourly rates, associates also enjoy a 10% discount on Lowe’s merchandise and access to thousands of other discounts, such as cell phone plans, car insurance, computers, gyms, and more.
- Expand your skills: Opportunities for growth and development can be found in every role at Lowe’s. Central Quoting Coordinators receive extensive training and have the chance to grow their careers with tuition reimbursement and trade skills programs.
- Take care of what matters: Coordinators have access to comprehensive physical, mental, financial, and family care benefits.
- Works within system-based work queue to identify activities ready for review.
- Approves or rejects the information submitted by the Service Provider and follows up as needed to obtain required information.
- Provides relevant feedback to Supervisor regarding what is working well and not working with the centralized quote model.
- For specific quote requests, reviews project details and measurements submitted by the Service Provider (i.e., installer) and validates whether everything needed has been provided.
- When available, adds product and/or promotional information to a quote as well as any additional labor items and associated charges needed to complete the quote not already included.
- Completes quote re figures as needed (e.g., when a customer changes mind on something that affects the scope or cost of a project); includes re figuring quotes based on existing measurements or changing quotes based on new measurements or increased project scope.
- Sends, receives and responds to questions from Stores and Service Providers related to quote details and escalates issues/questions when appropriate; communicates with others via phone, email and other communication applications
- Organizes work processes to ensure the most efficient work flow while collaborating with others (i.e., Service Providers, Stores, peers).
- Uses information submitted from the Service Provider to create an initial quote (in the installed sales selling tool) that is subsequently submitted to the Store for final processing and delivery to customer.
- Being friendly and professional, and engaging customers in their homes through virtual/remote appointments to deliver home improvement project solutions.
- H.S. Diploma or Equivalent
- Preferred
- Experience using MS Dynamics or similar CRM (Customer Relationship Management) tool
- Lowe’s store experience
- Bachelor’s degree in related field
- License or certification
- Only required if the state or local municipality requires a salesperson license for this position, you must either be licensed or pass the requisite licensing exam within sixty (60) days of starting employment in this position
- Minimum
- ***Lowe’s requires a passing Internet Speed Test. This is a mandatory requirement from the business.***
- Up to 1 year experience in a call center, office administrative, high volume retail, service support, or similar work environment
- THE REQUIRED INTERNET SPEED HAS A MINIMUM 20mb/s DOWNLOAD, 5mb/ UPLOAD***
- Experience in remodeling or construction industry - Specifically FLOORING
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