Logistics Analyst Ii Jobs

The role of the Logistics Analyst II, International Logistics (ILS), is to provide effective communication, problem resolution, and customer service. The Analyst II works with ILS customers and APL Logistics support teams globally, which consist of ILS management, APL Logistics account management teams, systems, operations and sales. The Logistics Analyst will assist with the onboarding of new IFS accounts, create and maintain short form Logistics Processes, assist in development of new programs, identify new business potentials for stronger business relationships between customers and APL Logistics and execute day-to-day activities for the movement of the cargo.

Responsibilities:

This position is responsible for, but not limited to, the following:

• Creation and/or maintenance of customer Logistics Procedures (LP), User Guidelines
• Document issues and resolutions in Salesforce and share account status to your manager and team members during team meetings.
• Articulate gaps in performance or capabilities between customer requirements and APLL service performance to all account stakeholders.
• Escalate all legal, business or financial risk immediately, report issues with account status to the appropriate managers
• Proactively identify trends through data analysis.
• Support financial teams both domestically and overseas to ensure accounts are in good payment status.
• Facilitate the smooth flow of APLL operations and data.
• Responsible for meeting transportation and customer service requirements.
• Analyze training topics and communicate needs to the training team.
• Facilitate resolution of operational and systems issues in a timely manner.
• Understand APLL’s services and coordinate shipments with global origin teams, shippers, carriers and consignee.
• (UI) and Desk Manual (DM) and responsible for the integrity of the information contained within the logistics documents.
• Identify system concerns impacting APLL and its customers and report to appropriate teams.
• Schedule and participate in calls with customers, vendors, and internal teams upon request.
• Immediately report problems, operation issues or discrepancies to your manager and team members.

Qualifications:

• Knowledge of MS Office, Outlook, PowerPoint, Excel, basic level
• Must be organized.
• Self-driven and motivated.
• Bachelor’s degree in Supply Chain & Logistics, International Business, or similar field and/or equivalent combination of education and experience.
• Prepared to learn all aspects of the team’s work with desire and ability to provide cover and assistance on a regular basis.
• Ability to work under pressure.
• Adaptable to change.
• Analytical and critical thinking skills.
• Ability to work flexible hours.
• Minimum of 1 year of relevant international logistics/transportation experience preferred, including 1 year of experience involving direct customer interaction.
• Transportation industry knowledge to include understanding of broker and import customs clearance regulations.
• Ability to travel up to 10% of the time.
• Ability to establish priorities and accomplish multiple tasks.
• Excellent communication skills.
• Ability to quickly learn new systems and software.

Additional Knowledge, Skills and Abilities:

• Innovation - bringing creativity to the workplace.
• Respect - extending dignity and respect to all people.
• Ability to work on own initiative and as part of a team.
• Integrity - fostering trust and a positive work environment.
• Teamwork - showing a commitment to teamwork and collaboration.
• Ability to work efficiently and accurately.
• Customer focus with proactive attitude.
• Knowledge of EDI basics.

Compensation: $51,590 - $77,470.

**The actual salary offer will take into account multiple factors including skills, experience, education and location. Please note that the salary details listed in role postings reflect the base salary only, not total compensation, which includes bonus and benefits.

Candidates are eligible for the following benefits:

• PTO

• Company Bonus Plan

• 401(K) SAVE Plan

• Annual Fixed Contribution

• 9 paid holidays

• Medical, Dental, Vision, and Life & Disability coverage

• Voluntary Benefits

• Accident/Critical Illness/Hospital Indemnity Benefits

• Tuition reimbursement and student loan assistance

• Employee Assistance Program (EAP)

• Health Savings Account (HSA) with employer funding and wellness incentives

• Flexible Spending Account (FSA)

• Employee Referral Program