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Local Seo Support Manager

Company

Chatmeter

Address , San Diego, 92101, Ca
Employment type FULL_TIME
Salary $95,000 - $105,000 a year
Expires 2023-06-18
Posted at 1 year ago
Job Description
Chatmeter is seeking a Listings Manager to join our Operations team. Your role at Chatmeter is to promote customer obsession and manage the local listings department. You should have a passion for providing exemplary, customer-focused, and efficient customer service. You will be responsible for the development, training and hiring of new listing specialists in addition to creating and developing processes to improve the listing management strategy Chatmeter provides to its clients. Your position will play a huge role in driving our business' growth and success.

The ideal candidate will have proven experience working in a customer support position, show excellent leadership and interpersonal skills, have great communication skills, and be a role model and mentor to the team.

What you'll do:

  • Lead team meetings and internal and external training sessions
  • Continue to create and promote a positive working culture and represent Chatmeter’s core values (Think Big, Grow Together, Embrace Authenticity, Own it)
  • Plan and execute the hiring, onboarding, coaching and development of team members including delivering team training, managing time off requests and approving timecards
  • Implement customer support processes, procedures and standards to enhance customer satisfaction
  • Keep ahead of industry’s developments and develop ways to execute listing management strategy for top providers
  • Work closely with managers in other customer facing departments to ensure a cohesive SEO strategy for clients
  • Analyze and report on KPIs such as SLA achievement and project deliverables
  • Coaching direct reports through one-on-ones to meet their personal and professional goals
  • Develop a thorough understanding of business and customer needs
  • Provide knowledge and training on the local SEO industry
  • Take ownership of listing management client escalations and follow problems through to resolution
  • Collaborate with all customer facing teams (Sales, Customer Service, Product) to ensure we deliver exceptional support
  • Act as the Salesforce subject-matter expert educating teams on the best practices for leveraging Salesforce to drive deeper support engagement

Required

  • Sense of ownership and pride in your performance and its impact on company success
  • Proven ability to work independently on multiple projects in a fast-paced environment
  • Prior experience in a customer service managerial or supervisory role, preferably within a SaaS environment
  • GSuite/Microsoft Office working knowledge
  • Ability to communicate complex technical issues to various stakeholders
  • Knowledge of SEO/local SEO is preferred
  • Excellent conflict resolution and communication skills (written, verbal and listening)
  • Experience with Salesforce required
$95,000 - $105,000 a year
The annual salary for this position ranges from $95,000 to $105,000. The actual annual salary paid for this position will be based on several factors, including but not limited to, skills, prior experiences, training, company needs, and current market demands. The annual salary range for this position is subject to change and may be adjusted in the future. This position may also be eligible for salary increases, commissions, equity awards, and benefits (outlined below).
Who We Are
Established in 2009, Chatmeter now analyzes billions of customer reviews, social media mentions, and sentiments from hundreds of sources to help businesses keep a pulse on all of their locations. Fortune 5000 companies rely on Chatmeter’s expertise in multi-location brand management to make confident business decisions that provide a competitive advantage at every location. From search rankings to business listings, store pages, and more, Chatmeter is the trusted solution for driving traffic and revenue to local businesses in over 40 industries including retail, healthcare, financial services, real estate, food services, and automotive.

Chatmeter is a fast-growing company and we’ve been recognized on both the Inc. 5000 and the SaaS 1000 lists. That growth has a lot to do with our ability to provide customers with not only a great product but great service as well, just check out our 4.4-star rating on G2 Crowd.

When it comes to working at Chatmeter, you should know we promote within, embrace diversity, celebrate our wins, and are dedicated to building a company culture where employees can thrive. This is probably why Chatmeter was recently named one of San Diego’s Best Places to Work by the San Diego Union-Tribune. Want to be a part of a company that cares about your success just as much as our own? Apply today.

Benefits & Perks:
  • Additional resources for Health and Wellness.
  • Virtual gatherings and team building
  • Sick time
  • Flexible vacation time, with no accruals or wait
  • Monthly team activities and Quarterly events
  • 11 Company holidays plus:
  • Commuter and Transit pre-tax benefit program
  • 401(k) and company match
  • Hybrid & fully Remote opportunities
  • Community Service Day
  • Birthday Day off
  • Comprehensive benefits package including medical (100% employee coverage), dental/vision
  • $100 monthly stipend for cell/internet costs