Legal Support Manager Jobs

The Team

To ensure the legal support team meets the demands of the firm and its clients. This role will be responsible for the successful delivery of a high-quality, client-focused legal support service, through the strategic and operational day-to-day management of the Team Leaders, Legal Assistants and Practice Administrators and will be the main point of contact for ensuring operational excellence. They will work closely with all members of the team focusing on understanding the business and practice needs to strategically design and deliver appropriately resourced administrative support services and deliver exceptional client service.

Key Responsibilities

People Management

• Ensure the smooth induction of new starters, transfers, and primary caregiver returns to the department, ensuring awareness and understanding of HR, department and client specific policies, procedures and information
• Act as a coach to develop team members to the highest standards
• Identify appropriate training to support induction and personal development through feedback, performance management and continued assessment of training needs
• Manage the Legal Support team and the AA pool in a proactive manner, whilst ensuring individual performance levels are maintained to a high standard. Such responsibilities to include regular progress meetings and annual appraisals, probation reviews in line with the competency framework, and objective setting
• Pastoral care and wellbeing for the legal support team members

Management of Support Services

• Produce management information as required; Implement and review team KPIs/SLAs,statistics etc. for ongoing monitoring of quality and efficiency and performance management
• Lead on department projects, adopting common project methodologies from initiation to completion and ensuring business requirements, objectives and anticipated benefits are understood and achieved
• Co-ordinate desk allocations, moves and changes in conjunction with IT and Business Operations
• Review processes and service provision, introducing improvements/new services as appropriate; developing and managing the current services being provided as well as considering future changes in line with technology changes and the changing needs of our clients/the business
• Actively support and be a champion for department/firm initiatives, engaging with regional/global teams where appropriate and driving implementation of changes
• Work closely with the Director of Workplace Services and Legal Support to support wider group. Ensure full understanding of the groups aims and objectives
• Ensuring high standards of service are consistently maintained and developed Quality of Service
• Support resource management and business case for staff allocations
• Proactively and flexibly work with the other Legal Support Manager to improve the quality and efficiency of legal support services provided to the business, ensuring consistency of approach
• Any other duties as required
• Ensure all teams work proactively and collectively for the benefit of the business
• Manage headcount in line with business needs and ensure business case established where changes are required, drafting documentation as requested
• Manage the recruitment and selection process, ensuring recruitment is within budget, alternative options have been explored and appropriate business cases are provided
• Ensure full compliance by the legal teams of our policies and procedures (e.g., Compliance, Finance), engaging with regional/global teams where appropriate
• Manage legal support team with a focus on service delivery and excellence; resolve issues relating to staffing and performance issues resources, working relationships and HR matters
• Develop relationships and proactively engage with the fee earners to understand client specific requirements/SLAs/KPIs, and to ensure the successful management and administration of practice area support
• Keep abreast of issues, anticipate changes in demand/regulatory changes and effect timely interventions to address the changes, working with the appropriate Heads to introduce these into the service
• Drive the delivery of exceptional client service, quality, and consistency across departments through ongoing process improvement, review of systems and processes, capturing, sharing, and implementing best practice
• Arrange and chair legal support team meetings
• Approval of overtime

Essential Skills & Experience

• Ability to balance conflicting priorities, be alert to potential problems and challenge working practices
• Proactive, collaborative, and forward-thinking
• Excellent influencing skills
• Attention to detail and the highest quality standards
• Experience of managing multiple stakeholders and leading change
• Excellent communication skills with the ability to quickly establish credible relationships at all levels
• Ability to identify and deliver improvements to processes and systems to ensure efficiency and the drive to see projects through from initiation to completion
• Confidential and discreet and able to appropriately ensure areas of concern are managed and resolved effectively
• Acts as a role model and mentor
• Customer service focused
• Ability to lead, motivate and develop people
• Resilient with the ability to manage difficult situations effectively and stay calm under pressure

Technical Skills

• Advanced Microsoft Office skills
• Ability to build and maintain excellent working relationships with all staff levels
• Demonstrable experience of working in a management role in a legal or professional service environment
• Management qualifications or equivalent experience

Benefits offered include flexible time off; medical, dental, and vision insurance; 401K Safe Harbor contribution; Life/AD&D Disability; Flexible Spending Account; Supplemental Medical Accident Insurance; Supplemental Critical Illness Insurance; Employee Assistance Program; Pet Insurance; Commuter Benefits.

The salary range for this position is $125,000 - $140,000. The range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. It is not typical for an individual to be hired near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.

-Principals Only-

We offer a rewarding work environment that supports professional growth and opportunities. We value diversity in our work place and it is the policy of the Firm to recruit, hire, promote, reassign, compensate and train highly qualified persons without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin, age, disability or any other basis protected by applicable law.

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