DEPARTMENT SUMMARY: St. Charles Health System’s Lean Improvement Office (LIO) is a dynamic team of caregivers who have a passion for helping others improve the care we deliver. Utilizing Lean and continuous improvement methodologies and tools, the LIO team engages caregivers and providers in using scientific, evidence-based problem solving to find better ways to deliver a safe, quality, value-enhanced healthcare experience.
POSITION OVERVIEW: The
Lean Improvement Facilitator (LIF) at St. Charles Health System (SCHS) is responsible for supporting continuous improvement transformation initiatives throughout the health system. This position implements and supports actions that are developed to reduce variation, eliminate waste, and improve and enhance the value of the experience of patients, physicians, and caregivers. This role will apply process improvement and change leadership methodologies to drive specific initiatives and improvement efforts that are critical to safe, timely, effective, equitable patient-centered care. This position does not directly manage any other caregivers but may provide direction and leadership to leadership teams.
Essential Functions And Duties
Leads improvement activities which are strategically aligned with the organizational goals using accepted improvement methodologies including measurement, analysis, development of improvement plan, and the reporting of the improvement results.
Facilitates continuous improvement teams, follows up on action plans, and assists all assigned teams as needed to ensure improvements are made and sustained.
Implements continuous improvement activities to fulfill strategic initiatives in support of achieving True North.
Utilizes Lean, Value Stream Analysis (VSA), Rapid Improvement Events (RIE), and other methodologies to drive process improvements across the hospitals and clinics within SCHS.
Builds relationships with relevant stakeholders to manage effective processes and programs to improve quality of care and ensure compliance according to established standards and measures.
Participates in the creation and implementation of internal education plans to disseminate improvement skills.
Coaches process owners, team leaders and others on Lean tools and methodology. Works with caregivers to identify, address and eliminate process related obstacles.
Tracks all changes/improvements made. Monitors key metrics across assigned continuous improvement initiatives to review past, current, and future performance of processes. Provides Director and stakeholders clear measures and metrics.
Acts as a change agent in a fast paced and “ever changing” environment leveraging his/her strong interpersonal skills.
Identifies areas in need of on-going training. Assists in the development of infrastructure tools and supporting materials, including training to support SCHS’s continuous improvement initiatives.
Assists in the deployment of a focused daily management system throughout SCHS to help leaders ensure the adoption and implementation of improvements into the daily operations and culture of the organization, preventing regression back to prior methods and beliefs.
Assists in analysis of business processes across the organization, identifies gaps in the business process, determines impact to the organization, recommends and leads action plans and timeline to address issues.
Supports the vision, mission, and values of the organization in all respects.
Supports the Lean principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.
Provides and maintains a safe environment for caregivers, patients, and guests.
Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies, and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.
Provides customer service in a manner that fosters goodwill and credibility of the Lean Improvement team, and is timely, efficient, and accurate.
May perform additional duties of similar complexity within the organization, as required or assigned.
Education
Required: Bachelor's degree in healthcare administration, business, nursing or other related field.
Preferred: N/A
Licensure/Certification/Registration
Required: Valid Oregon driver's license and ability to meet St. Charles Health System’s (SCHS) requirements. Ability to travel to all SCHS worksites.
Preferred: N/A
Experience
Required: Knowledge of basic Lean Concepts and/or Continuous Improvement methodologies.
Experience leading complex change initiatives.
Expertise in leading management and multi-disciplinary teams in the achievement of company goals.
Proven ability presenting information and responding to questions from all levels throughout an organization.
Preferred: Healthcare experience.
Additional Position Information
Strong knowledge of health care operations/ health care delivery, project management, and quality improvement.
Demonstrated leadership and team facilitation skills.
Ability to motivate and train Caregivers while creating a positive and collaborative environment.
Ability and desire to learn through observation and hands on experience.
Demonstrate a high level of self-awareness.
Exhibit professionalism and discretion at times.
Ability to lead with humility.
Plan and make decisions with others and support the outcomes. Understand and work within the culture of the group.
See different points of view and evaluate them based on facts while being creative and innovative in exploring possible solutions.
Communication/Interpersonal
Must have excellent communication skills and ability to interact with a diverse population and professionally represent SCHS.
Strong interpersonal skills and the highest degree of personal and professional integrity.
Must possess strong interpersonal, verbal, and written communication skills with ability to interact and communicate effectively at all levels and across the organization.
Must be able to present and speak with confidence in front of large audiences.
Assess personal strengths and areas for development. Set your own learning goals and plan to achieve them.
Organization
Must have excellent organizational skills utilizing appropriate tracking, trending, monitoring, and reporting.
Strong analytical, problem solving and decision-making skills.
Attention to detail.
Excellent organizational and multi-tasking skills.
Language Skills
Read, write, speak, and understand English.
Computer
Proficiency in computer applications necessary to record time, obtain work directions, and complete assigned CBL’s, and use of electronic medical record keeping systems.
Intermediate to advanced proficiency in Microsoft Office applications (Outlook, Word, Excel OneNote, PowerPoint, SharePoint, and Access), database management, and document preparation.
