Lead, Senior And Quality Assurance Specialist

CenterPoint Energy is looking for a Lead, Senior and Quality Assurance Specialist to join our Continuous Improvement Team, located in Evansville, IN, Houston, TX, Shreveport, LA or Minneapolis, MN.

You will have the ability to: establishes a centralized and comprehensive approach to measuring and monitoring conformance with pipeline and electric requirements as well as company policies to maximize public safety and mitigate risks associated with utility operations. The quality assurance analyst will be responsible for identifying utility process safety and operational risks, documenting workstream processes including control points, developing, and measuring control points, establishing quality assurance testing plans and analyzing the results, and working with the business to execute corrective action plans and improvement plans. Additionally, this position will facilitate investigations into process deficiencies during utility installation, operations, and maintenance. This position will monitor the effectiveness of work order management processes and benchmark key metrics. This position is responsible for supporting continuous improvement projects within the Utility Operations.

We want you to know

CenterPoint Energy and its predecessor companies have been in business for more than 150 years. Our vision to lead the nation in delivering energy, service and value drives our strategy and performance. We have an unwavering commitment to deliver electricity and natural gas safely and reliably to millions of people.

Diversity and Inclusion

CenterPoint Energy is committed to creating an inclusive work environment where business results are achieved through the skills, abilities, and talents of our diverse workforce.

At CenterPoint Energy, individuals are respected for their contributions toward our company objectives. We strive for an inclusive work environment across all levels that is reflective of the available workforce in the communities we serve.

What we bring to you

• Paid training
• Professional growth and development programs including tuition reimbursement
• Benefits eligibility begins on your first day
• Competitive pay
• Subsides metro and parking discounts
• Access to discounts at fitness clubs and an on-site wellness center at our headquarters in Houston
• Flexible work schedule, paid holidays, and paid time off
• 401(k) Savings Plan featuring a company match dollar-for-dollar up to 6% and a company contribution of 3% regardless of your contribution with immediate 100% vesting.

To be successful in this role you will:

• Performs Quality Assurance (QA) sampling in accordance with recommended ANSI sampling and inspection standards or other standards as appropriate.
• Provides team progress updates to management and proposes solution and strategy updates as needed to enable the team to meet their goals.
• Creates and maintains open dialogues with departments, requests information and responds by providing suggestions, alternatives, and assistance.
• Recommends improvements to record management systems and/or work order processes to ensure the integrity of company records.
• Serves as a subject matter expert to research and develop responses for technical questions from division operations employees.
• Compiles and analyzes data, prepares various reports used to evaluate effectiveness of existing processes and procedures.
• Establish control points related to standards and operating procedures and identify key metrics to benchmark.
• Leverages relationships to identify opportunities for improvement and develops solutions to issues.
• Analyzes error reports and communicates results to maintain accuracy and compliance to business process standards and government regulations.
• Audits work performed by assigned business unit to ensure records kept in any records platform such as SAP, GIS or Mobile Data are consistent, complete, and accurate.
• Perform research and make system updates to improve data quality.
• Leverage project management skills to develop project plans, monitor deliverable progress, and ensure timely completion of projects with regular communication to stakeholders to ensure solutions meet the business needs and requirements. Execution of the work could be completed alone or as part of a team depending on scope of the work.
• Influences team culture and builds strong relationships with customers to drive a positive organizational culture across the business.
• Executes quality assurance testing plans.
• First point of contact for the team providing leadership, mentorship, and coaching.
• Leads team initiatives, through frequent communication with the team and management.
• Communicates the information to company personnel at all levels, including making presentations to management teams.

Your background includes:

• Requires a bachelor’s degree from an accredited college or university in an engineering, business, or technical related field. In lieu of a degree, will consider a combination of education and utility related experience totaling four (4) years, where each year of applicable college = 1 year and each year of applicable work experience = 0.5 year. Experience in lieu of education is in addition to the Experience requirements.

Lead and Senior Quality Assurance Specialist

• Requires a minimum of five (5) years of gas or electric distribution experience, including three (3) years working with the SAP managing work orders and running list edits.

Quality Assurance Specialist

• Requires a minimum of three (3) years of gas or electric distribution experience, including one (1) year working with the SAP managing work orders and running list edits.

A bonus to have:

• Use of statistical techniques and algorithms.
• Use of data analytic software and data visualization software like PowerBI and Tableau.
• ASQ Certified Auditor or Lean Six Sigma Green Belt Certification.
• Use of corporate systems including but not limited to SAP, FileNet, Service Hub, ESRI.

Job Type: Full-time

Pay: $98,808.00 - $103,849.00 per year

Benefits:

• Dental insurance
• Flexible spending account
• Vision insurance
• 401(k) matching
• Flexible schedule
• Health savings account
• Paid time off
• Employee discount
• Professional development assistance
• Health insurance
• Employee assistance program
• Tuition reimbursement
• 401(k)
• Life insurance

Experience level:

• 5 years

Schedule:

• Day shift
• Monday to Friday
• 8 hour shift

Work setting:

• In-person
• Office

Work Location: In person