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Lead, Proactive Trust & Safety Operations

Company

Snapchat

Address , Los Angeles, 90291, Ca
Employment type FULL_TIME
Salary $111,000 - $162,000 a year
Expires 2023-06-24
Posted at 1 year ago
Job Description
Snap Inc
is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company’s three core products are
Snapchat
, a visual messaging app that enhances your relationships with friends, family, and the world;
Lens Studio
, an augmented reality platform that powers AR across Snapchat and other services; and its AR glasses,
Spectacles
.
Snapchat
is a camera and messaging app that connects people to their friends and the world. Every day around the globe, millions of people use Snapchat to communicate with friends, build relationships, play, and learn. No matter where you are or how you express yourself, it’s always the fastest way to share a moment!
We’re looking for a Lead to join Team Snap’s growing Proactive Trust & Safety Operations team! You will be expected to provide operational support for Snap’s proactive harm and abuse detection framework and to flex in to support the larger T&S team as needed. We are looking for someone who is able to keep a cool head under pressure, and is excited about cross-functional work with our Public Policy, Product and Engineering teams, building and improving processes, and taking a hands-on, innovative approach to helping keep Snapchatters safe. You will become a subject matter expert in Snap’s proactive detection tools and services, and own projects from start to finish.
What you’ll do:
  • Develop and conduct training for other T&S team members
  • Anticipate project risks, negotiate with decision makers, and balance business needs versus technical constraints
  • Develop and maintain proactive detection rules
  • Ensure that new product and workflow launches are properly planned for and supported
  • Identify trends and patterns by reviewing reported content and conducting outside research
  • Work with internal stakeholders to make sure Proactive Trust & Safety priorities are communicated clearly and backed up by strong data
  • Enhance the team’s work through recommendations for optimizing tooling as well as process development and improvement
  • Serve as a consultative partner to our vendor team and provide subject matter expertise for processing all types of requests related to proactive detection with a high degree of quality and efficiency
Knowledge, Skills & Abilities:
  • Background working effectively with cross-functional teams and management
  • Ability to prioritize, focus and thrive in a dynamic work environment, and to adapt to evolving business needs
  • Strong analytical skills, including working with large data sets to solve business problems, and providing practical business insights via data visualization software (Advanced EXCEL, Looker, Grafana, etc.)
  • Comfort working within a content moderation environment
  • Excellent verbal and written communication skills, and ability to communicate effectively and appropriately within all levels of the organization
  • Understanding of computer LOGIC and Syntax
  • Ability to problem solve, both independently and with peers, and to structure ambiguous business challenges into actionable plans
  • Familiarity with machine learning and/or computer vision
  • Ability to comfortably navigate ambiguity and gray areas, and confidently make decisions despite imperfect or incomplete information
  • Ability to work flexible hours, including rotational weekends on-call
  • Experience working with product and engineering teams to develop tools and solutions that improve trust across a platform or product
Minimum Qualifications:
  • 1+ years in a formal or informal leadership role
  • Bachelor’s degree or equivalent work experience
  • 3+ years of experience working in technology, safety, or a related field
Compensation:
In the United States, work locations are assigned a pay zone which determines the salary range for the position. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These pay zones may be modified in the future.
  • Zone B: The base salary range for this position is $124,000 - 181,000 annually
  • Zone A (CA, WA, NYC): The base salary range for this position is $130,000 - 190,000 annually
  • Zone C: The base salary range for this position is $111,000 - 162,000 annually
This position is eligible for equity in the form of RSUs
"Default Together" Policy at Snap: At Snap Inc. we believe that being together in person helps us build our culture faster, reinforce our values, and serve our community, customers and partners better through dynamic collaboration. To reflect this, we practice a “default together” approach and expect our team members to work in an office at least 80% of the time (an average of 4 days per week).
If you are not based in the same location(s) listed for this role and are open to relocation, we encourage you to apply to take advantage of our generous relocation policy.
At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets. If you have a disability or special need that requires accommodation, please don’t be shy and contact us at .
Our Benefits
: Snap Inc. is its own community, so we’ve got your back! We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms. Our benefits are built around your needs and include paid maternity & paternity leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap’s long-term success!