Front Office Coordinator - Pediatric Location (58312)

Job Details
Job Location
HAMILTON MEDICAL CENTER - DALTON, GA
Position Type
Full Time
Job Shift
First
Job Category
Clerical
Description
JOB SUMMARY
The Front Office Coordinator works under minimal supervision and follows standard procedures and/or written instructions to perform the job duties. Job duties included responsible for monitoring account receivable for rehabilitation care, data entry, insurance claim submissions/follow up, and monitoring ICD-10 terminology, CPT coding, and appropriate medical terminology to minimize claim denials. This position is able to resolve most questions and problems regarding registration/billing and refer only the most complex issues to higher levels. Ensures accuracy and timeliness of aforementioned processes as well as patient scheduling/registration, coordination of care between therapies and promoting customer care excellence to ensure smooth and efficient practices. Primary resource for compliance related to insurance authorization process requirements of facility for transition of care into the OP setting. Primary resource for care coordination into OP setting from providers internal and external to HHCS. Provides oversight and direction of all front end functions including customer service, telephone management, registration, time of service account management, coding review, opening/closure procedures, staff scheduling; helping identify and prioritize tasks. May assist in orienting and training junior team members. Demonstrates teamwork to ensure achievement of team and company goals proactively preparing for smooth and efficient operations of the front desk. Orders supplies as necessary to ensure continuous efficient patient management. Other duties as assigned.
Qualifications
JOB QUALIFICATIONS
Education: High school graduate with functional knowledge of general office procedures and practices. Previous customerservice experience preferred. Prefer experience working in a medical office environment.
Licensure: N/A
Experience: At least two (2) years experience in a hospital/physician office preferred. Experience with insurance pre-certification, medical terminology and diagnoses desired.
Skills: Typing, medical terminology, computer knowledge, organization, telephone and public relations manners. Ability to identify and troubleshoot issues that arise and work with appropriate rehab staff and other departments to resolve issues. Provide supervision and promote teamwork with front desk and clinical staff. Ability to prioritize actions based on needs of department and patient care experience.
ENVIRONMENTAL AND WORKING CONDITIONS
Works inside an office setting within a typical medical ancillary department. May be required to work a flexible schedule. Exposure to hazardous chemicals and equipment found in a typical therapy setting.
PHYSICAL AND MENTAL EFFORT
Moderate amount of sitting with some stooping or bending. Moderate amount of work at a computer station. Moderate amount of stress in dealing with personnel, public and physicians and medical office staff. Ability to multitask at times.