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Lead Operations Analyst Jobs
| Company | Lumen |
| Address | , Remote |
| Employment type | |
| Salary | $72,540 - $161,520 a year |
| Expires | 2023-07-15 |
| Posted at | 11 months ago |
About Lumen
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology
The Role
The Lead Operations Analyst is responsible for creating and supporting Mass Markets field operations including processes, standards, compliance testing and test equipment support for central office (CO) and Designed Services/CPE/CSS installation and repair (IR) techs. The ideal candidate will have an in-depth, working knowledge of field operations and industry standards with a practical understanding of roadblocks, issues, and limitations the field faces. This role involves continuously looking for ways to remove roadblocks through technology and lean principles in order to streamline processes, automate daily tasks, improve quality, and reduce cost.
The Main Responsibilities
- Subject Matter Expert (SME) and owner of processes you develop and maintain.
- Support field operations CO/Designed Services in the implementation of processes.
- SME in CO, Alarming, Design Services processes, and reporting
- Support special projects for field operations. Project manage and report on weekly calls.
- Understanding of various transport concepts: Multiplexing, Optical Wave, Ethernet, Radio, DWDM/CWDM, FTTT, etc.
- Understanding of concepts and network architecture of E911 and NG911
- Develop and maintain written field processes for mass markets Designed Services/CO field operations.
- SME Designed Services/CPE/CSS field operations.
What We Look For in a Candidate
- Bachelors or Equivalent and 6+ years related experience
- Extensive experience with fiber and copper facilities in a telco environment
- Extensive experience with Microsoft Office, Word, Power Point and Excel
- Extensive experience with Viavi HST 3000, ONX580, EXFO FTB series, OTDR or test meters for similar use.
- Exhibits good business judgment with the ability to overcome obstacles and think strategically to solve business problems.
- Effective verbal and written communication skills.
- Possess strong analytical skills with the ability to identify performance drivers and trends.
- Works effectively within tight deadlines and firm schedules.
- Experience in data analytics
- Experience making tutorial videos.
- Masters or Equivalent
- 4+ years related experience with Masters.
What to Expect Next
Requisition #: 328051
When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position. More information on what’s included in these checks can be found in the Post Offer section of our FAQ page. Job-related concerns noted in the background screen may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
EEO Statement
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
Disclaimer
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
Salary Range
Salary Min :
72540
Salary Max :
161520
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information . We're able to answer any additional questions you may have as you move through the selection process.
As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing.
Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.
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