Lead Generation Sales Representative (Qualification Specialist)

When you join Team Amex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. Here, you’ll learn and grow as we champion your meaningful career journey with programs, benefits, and flexibility to back you personally and professionally. Every colleague shares in the company’s success. Our commitment to diversity and inclusion is reflected in our people, our partners, and our customers. We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin and all the other wonderful characteristics that make us different. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to our customers, communities, and each other every day. And we’ll do it with integrity and in an environment where everyone is seen, heard, and feels like they truly belong.

Join #TeamAmex and let’s lead the way together.

American Express is looking for a Lead Generation Sales Representative (Qualification Specialist) to contribute to the company's focus on cash-flow and digital financial products for small businesses, including American Express Business Blueprint. The products, originally designed by the Fintech startup Kabbage, are offered to millions of small business owners to streamline actions that could help them grow their businesses, such as managing cash flow, receiving payments from customers, and acquiring business funding.

Kabbage was acquired by American Express in 2020.

Your Mission:

In this role you will be directly responsible for signing up and qualifying customers for Business Line of Credit. You will be assisting customers with getting through the application, overcoming objections, troubleshooting technical issues, all with the end goal of getting customers approved for the Business Line of Credit.

This role requires heavy telephone sales, both inbound and outbound, but it is not a cold call. You will be primarily working leads who have begun an application or prospects calling inbound with questions. Success in this role is measured by hitting and exceeding quarterly goals and achieving daily metrics in a compliant and ethical manner.

What you'll be doing:

• Guide prospects through the application to the point of qualification process for Business Line of Credit, including working with internal department to troubleshoot potential issues
• Become an expert in the SMB landscape - you will understand the cash flow trends, common reasons customers apply, be familiar with terms & phrases used by SMBs, etc.
• Diligently handle incoming calls - understand the customer's needs, overcome objections, handle rejection in stride and ultimately close the sale
• Prospecting new business through heavy telephone sales to warm leads and interested prospects
• Partnering with other groups within the Business Blueprint organization including but not limited to other sales teams, Marketing, UX, support groups, Customer Service, etc.

Expectations:

• Manage a book of business, including follow up with customers
• Meet and exceed quarterly goals
• Operate in a compliant and ethical manner
• Meet daily and monthly KPI ask, including handle/make 60+ calls per day
• Contribute to the success of Lead Gen as a whole by being a thought leader
• Compliance (100% of the time)- Ensures all aspects of the American Express Code of Conduct, and our Sales practices, policies, and standard procedures are adhered to so that we uphold the highest standards in our interactions with our customers and compliantly meet all regulatory requirements.

What we’re looking for in you:

• History of consistently exceeding sales goals
• Ability to manage multiple work streams
• Has a desire to contribute to a rapidly growing department
• Above average computer skills
• Strong communication and organizational skills
• Experience selling software, platform and/or SaaS solutions to SMBs
• Salesforce experience a plus
• Past telephone sales experience
• Has a desire to grow personally and professionally
• 2-3+ years of sales experience selling to SMBs

Interpersonal skills we’re looking for:

• Flexibility & Adaptability: Can handle rapidly changing priorities and demonstrate resilience in the face of change.
• Analytical Skills: Able to structure and process qualitative or quantitative data and draw insightful conclusions from it; exhibits a probing mind and achieves penetrating insights.
• Proactivity: Resourceful, has grit, and a positive "can-do" attitude; acts without being told what to do.
• Follow-Through: Follows through on items without being micro-managed. Takes ownership over their work and results.
• Compliant & Ethical: Operating with a strong moral compass, doing the right thing even when it isn’t the easy thing.
• Empathy: Demonstrate that you genuinely care about others, connect with a customer's situation, and deescalate conversations.
• Creativity: Think outside the box; take calculated and compliant risks and ignore doubts in an effort to challenge the status quo.
• Communication: Excellent interpersonal communication skills and ability to work across multiple groups with ease.

This will be a Hybrid position where you will be in the office 2 days a week in the Midtown, Atlanta office.

Working hours are Monday through Friday, 9:00am to 5:00pm EST.

Training schedule & hours may differ from working hours.

Salary Range: $24.05 to $48.10 hourly + bonus + benefits

The above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Free and confidential counseling support through our Healthy Minds program
• Competitive base salaries
• Career development and training opportunities
• Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Free financial coaching and financial well-being support
• 6% Company Match on retirement savings plan
• Bonus incentives

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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