L&D Development Specialist

Contract Duration: 12 Months

Location: San Francisco, CA | Baltimore, MD | Houston, TX | Los Angeles, CA | San Diego, CA | Austin, TX

• Build and sustain relationships with Global Operations Subject Matter Experts (SME) and functional leaders to gain a deep understanding of business goals and priorities to make informed, data-driven decisions about building learning products
• Conduct learning needs analysis to identify skills/knowledge gaps for outsourced agent knowledge transfer, identify key performance indicators for proposed learning products
• Develop and maintain a network of strategic relationships across key stakeholders from all over Meta
• Facilitate Train The Trainer (T3) events when applicable
• Design, develop, implement, and evaluate learning solutions in close partnership with Subject Matter Experts (SME), Learning Experience Design, and Learning Operations teams
• Develop and execute strategies for the long term knowledge management priorities of the team
• Serve as an advocate for the learner and business by consistently reviewing data provided by the Learning Operations team and act as a thought leader by recommending and performing actions based on that data
• Travel to vendor locations when required

Job Responsibilities

• Demonstrated experience communicating effectively with a variety of audiences, including executive leadership, and manage multiple stakeholders simultaneously to synthesize ideas and learning program feedback
• BA/BS degree in Learning & Development, Education, Instructional Design, or other related field
• Demonstrated experience in learning project management and running strategic projects with global, cross-functional teams
• Experience in working with globally distributed organizations
• Experience in working with vendor management
• Experience with Cornerstone Learning Management System (LMS)
• Experience building relationships with third party service providers
• Demonstrated experience analyzing learning data/trends to drive improvements to learning experiences
• Experience with Xyleme Learning Content Management System (LCMS)
• Demonstrated experience defining and establishing program Objectives and Key Results (OKRs) and Key Performance Indicators (KPIs)
• Demonstrated experience with program management
• Demonstrated experience facilitating in both virtual and live classroom environments
• Self-starter, capable of working independently and as part of a global, cross-functional team and working with all levels
• Experience in working with outsourced customer support and applicable learning environments, restrictions

Minimum qualifications

• Demonstrated experience building learning solutions using a variety of modalities and emerging tools, including eLearning authoring tool Articulate Rise
• 5+ years working experience within Learning & Development
• Demonstrated experience using the ADDIE content development model, adult learning theories, and instructional design methodologies to build effective learning solutions
• Demonstrated experience developing and executing a comprehensive strategy for learning programs